Dear Sir,
This is with reference to my car no. RJ20 CA 0498 which has been given for servicing to Concorde Motors, Sanath Nager, Hyderabad on 1/10.
This was after the car was earlier given for servicing to the same on 1/8 and there was improper servicing done. In August, although the car was working moderately fine, it had been specifically requested to CRM Manager, Concorde Motors to better the overall condition-AC/Clutch plate and overall performance and the service engineer was personally met and made to understand all.
The car was delivered after almost 10 days and the bill amount paid by us was of 16, 000! (In this amount, I paid the amount that I was supposed to get from insurance, but service advisor advised me to pay the full amount and submit the cash receipt along with an application – and he made sure that I will get the cheque in one week. I have still not got any cheque and worst part is that they have not called me back. I again sent the application and waiting for my cheque. )
After the car was tested, it was found that infact the RPM was further worsened by the service centre causing startup problem in the car.
The same was intimated to Concord motors who confirmed they’ll send their attendant to check into this. After one month of followup, the service guy came and checked, did some engine checks, tightened some screws and said it should work fine now.
However, the condition remained the same which was informed to Concorde the very next day. For 2 month we followed up with them and noone came to pick up the car. During this period, we got a call from Tata Motors also, and the situation was made clear to them also, but that also did not help.
Finally, after 2 months, they took the car.
Now, kindly look into this- for 3 days after 1st Oct, no service engineer was assigned to the car. On calling the service advisor we found that he’s not in a sitution to tell the status.
Day before yesterday we got a call from them saying all is fine with the car now after the carburetor pad has been corrected and we will send it across to you tomorrow morning. This was after we were folloing up with them consistently-almost 10 calls everyday out of which hardly 2-3 were picked! …However then they claimed that they are unable to find the bills of the car and the previous jobcard without which they would be unable to deliver.
For the last 2 days, they’ve been looking for the same.
In this whole periods we have made call / requested to following associates of Concorde Motors:
1. Mr. Venkat – 9248077901
2. Mr. Narsimha Charry – 9299009151
3. Mr. Ravishankar – 9248071882
4. Mr. Kaiz – 9395549227
5. Mr. Pavan – 9248077915
6. Mr. Charry – 9248077903
7. Mr. Ravi – 9248077906 (he is the only genuine guy there I found)
8. Mr. Venkat – 9550256845
9. Someone for picking – 9248077997
10. Mr. Raman – 9248088563
11. And many more that I noted somewhere and forgot
Kindly let me know if concorde motors is at all the authorised TATA Motors dealer or are they some Marwari kirana shop?
The way they have treated us after all these 2 years that we’ve been going to them is hugely disappointing.By what right are they keeping our car with them for a total of almost 20 days-kindly explain. Is there no time limit by when the car is to be delivered and is finding a bill and job card so difficult!! The car as per their personnel’s is ready to be delivered and they are yet not delivering it!
I would be hugely grateful if you could please help look into this-kindly ensure the servicing is done well since we’ve already paid a HUGE amount for this…and at least get the car delivered to us. Hopefully you can understand what a pain it is to firstly not have your car at the disposal and secondly to follow up like this way..
Thanks,
Neha Porwal
9908226436
Anshul Porwal
9989057892
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