Respected Sir, 7th October
Subject: Personal Complaint against Mr. Sivakumar, Service Manager, MGF Hyundai Kottayam for humiliation.
I am Fr James kozhimala, Head of PG Department of Commerce, Marian College Kuttikkanam. My Santro Car (No. KL 34 8684) met with an accident last September 5th. The car has reached your service centre on 6th September, itself. As per the information from the company I came to Kottayam branch to get back my car after maintenance on 6th October. They told me that car is ready for delivery at 2pm. When I approached the company to take back my car at 3pm, it was found that car was not working properly. The fog lamps were not working properly. And also I myself found that one of the tyres was flat. Even though the tyre problem happened in your service center, I was asked to pay the expenses and I paid it. At 4.45pm I was informed that the above mistakes are rectified and ready for delivery.
After the payment of the bill in the showroom, again I found that fog lamps were not working. It was at 5pm. When I pointed out the mistakes of the car and dissatisfaction of services rendered by MGF, your service manager Mr. Sivakumar, shouted and insulted me by using third rated words and deeply vounded me. When I shared him that I myself directed 9 of my friend priests (I will give details, if necessary) to buy the car from your show room, his comment was “our company does not need any recommendation from a customer to sell the car, so here after we don’t want your recommendation”. After that I shared that I am a catholic priest and also a college professor. His comment was “who ever you are I don’t care” and he repeated it several times and behaved indecently in front of many people gathered there. Even after the repeated request of my genuine complaint your service manager tarnished me, teased me and spoke angrily. It was so disheartening and painful to know that in Kottayam MGF Hyundai service centre, the principle of your service manager is ‘Customer is a fool and Service Manager is the “Super King” ’.
Hence I express my strong grievance and protest against your service manager Mr. Sivakumar. When I shared my pain to my community, they have strongly recommended to complaint it to respective authority. I kindly request you to take necessary action against this humiliation.
Looking forward your reply
With Thanks,
Fr. James Kozhimala
Head, PG Dept. of Commerce
Marian College Kuttikkanam
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