Dear Sir,
I am the additional Government Pleader of Madurai Bench Of Madras High Court.
It is to say that I purchased i10 MAGNA from your dealer " Sukrith Motor Cars Pvt Ltd", Madurai, Tamilnadu on 21.08.2010 against cash payment. My customer I.D is C201080255 and the invoice number is H201000184. My vehicle was registered as TN 59 AP 8888. From the day one I felt that the vehicle is pulling to left. When It was put before your dealer he assured to rectify the same in my first service. But after the first service when they delivered the car the defect was not rectified. Again a request was made and they get back the car and deliver the same in that evening in the very same condition. On that day I refused to accept the car and the first service coupon was not issued with your dealer after sevice due to non satisfaction.. But they told me that the service engineer from your company will visit every month and they will take my car for service at that time. Days went without any process.
In the third week of October I visited your dealer place and left my car there. After a week they contacted me and told that my car was serviced on the supervision of your company service engineer and the defect was rectified. Again the car was delivered to me and the defect was not rectified. They insist me to sign in the delivery note but I refused.
Since my brothers are having vehicles from Hyundai family (one i 20 in the name of Namasivayam and one i 10 in the name of Vetrivel, both are delivered by Susee, Thirunelveli.)I preferred to take delivery of a vehicle from the same family. Now we are very much upset due to the worst service from your company. It is not fair to show a face at the time of delivery and a worst face during service. I feel its my bad time so that I get a worst service for my hard earned money.
This letter is not in a faith that this will solve my problem but to expose your worst servic.
SERVING BETTER WILL IMPROVE YOUR SALES.
Yours officially,
K.A. Thirumalaiappan,
Addl. Govt. Pleader,
Madurai Bench of Madras High Court.
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