Complaint Against :
OSL HYUNDAI
RAJTARANGINI COMPLEX, BUXI BAZAR, CUTTAC.K..
Cuttack, Orissa, India 753001
Tel No 0671-2530500
Company Official Contacted Regarding the Complaint
NILAMANI SAHU
Mobile No : 919338685221
E-mail: [email protected]
SARAT MOHANTY
Mobile No : 919338685213
Price of Purchase of CAR: INR 465089/-
Date of Purchase: Jan 25
Consumer's Proof of Purchase Record: Invoice Number H201000272
Complaint Details
I had purchased the Hyundai i10 vehicle (Chassis number MALAN51CLBM815398A, vehicle number OR05AN4793) on 25-1 and on 13-5 took the vehicle to their workshop for 1st free
servicing (invoice number H201000272). The vehicle had run only 2508 Km when it was handed over for servicing. While coming back after servicing, the rear left side tyre got busted on the high way
(NH-5) at a point which is just 5 Km from Cuttack. On checking, it is observed that there was about 1 inch through cut on the side of the tyre (not on the portion which comes in contact with the road)
through which air has leaked. I would like to mention that I travelled almost 500 Kms from my place of work on NH and gave the vehicle for servicing. There was no problem absolutely till vehicle was
given for servicing. The vehicle was thoroughly checked by OSL before they took it inside for servicing. It is a brand new car with company fitted tyre, vehicle is hardly 3 and half month old and run
only 2508 Km. I am sure, the tyre must have been damaged by OSL personnel while carrying out the servicing work. I expect immediate free replacement after the tyre got busted I used the Stepney
and reached Bhubaneswar where I was staying. I gave a telephonic call to Mr. Nilamani sahu of OSL and told about the problem. He told me to contact Mr. Himansu Sekhar Samal (Tel No 9437422086). I contacted him and informed about the problem. He started telling me that OSL is not responsible for this type of Customer problems as the tyre is from M/s Bridgestone and the individual has to come to OSL, take a letter and go to M/s Bridgestone office in Bhubaneswar and take their opinion. He disowned the responsibility of helping me in this regard. Then I repeatedly wanted to contact Mr. Nilmani sahu, but he intentionally did not attend to the call. The matter is reported to Complaint help line of M/s Hyundai Motors - Mr. Nisika and the Complaint id number is 143853228. On 14-5 at about 8:28PM, a person from OSL came with a letter addressed to M/s Gugunani tyre of Bhubaneswar and handed over the same to me saying that I have to go to M/s Gugunani tyre and hand over the letter to them and they will do the needful. Leaving aside my personal work, I went to M/s Gugunani tyre with lot of hope. They saw the letter and told me that we are not supposed to entertain such letters and why they have sent you to us.
M/s OSL has harassed me and has not owned responsibly, showed high level of indifferent attitude, did not attend the calls and so forth and so on. The company has to replace the burst tyres with out any charges because the car is still under the warranty period.
Reason for Complaint
Defect in the product during warranty / maintenance contract period; Product caused inconveniences; There could be damage caused during servicing of the vehicle which they suppressed.
What I want :
Ms OSL HYUNDAI -CUTTACK should replace TYRE with similar or superior TYRE; Accept the return of the TYRE and issue a full refund of the price; Pay compensation for damages / inconveniences caused to me.
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