Ought a Verna Crdi Sx ABS bearing engine no. D4FA8H710599, chassis no. MALCN41VR9M069218*C and invoice no. H200900156 from Hyundai dealership Cosmo Hyundai, Amritsar on 29th May. At the time of booking Mr. Gurinder offered me the exchange bonus of Rs.20000 and corporate offer of Rs. 7000 including the cash discount on the billing worth Rs. 5000. But I demand the chrome alloy wheels of my choice and denied the cash discount offer. Mr. Gurinder and GM Mr. Cheema accepted my request. On the day of delivery I was told by the dealer to let him know regarding my choice and the next day I told them to arrange alloys of X2 model no 221. The dealer told me that he will arrange the same in next two days. But till today the said two days did not come. I visited regularly the dealership regarding the same but Mr. Gurinder told me to call him before come to dealership. When ever I called him he never received my calls even he did not came on the landline and made excuses through other members. I visited several times to dealership and met with Mr. Gurinder and he sent me to the GM Mr. Cheema and again he sent me to the Accountant and again he fall me in the same circle. Both of them now not receiving my calls, when by mistake they picked up my no they misbehaved with me and told me that they will arranged whenever there dealer will arrange the same. But Mr. Gurinder promised with me that if his dealer failed to arrange the same then he will arranged the same at local end. I requested all of them including GM and Prop: of the dealership Mr. Gagan that the alloys of my choice are available in local dealer but they made excuses without any logic. The second thing is at the time of offering the schemes No one there told me that for the exchange offer and corporate offer the copy of new RC will be required. All other documents are already submitted to the dealer. Now after a couple of days when I made pressure on them to fulfill their promise of alloy wheels, they told me that they can’t claim my offers without the new registration no. Registration will take one month so it was not possible at that time to get RC in the said period. I have email the Hyundai MD [email protected] and have got a negative response. They already know it but it seems that now they are planned to harass me, so that I stop demanding my offers. I also had word with Mr. Gagan the owner but surprised to hear that no one even he was not tried to fix responsibility on anyone regarding this issue and misbehavior. It seems with the behavior of dealer that he does not want to fulfill his promise now. Mr. Gagan also misbehaved me in the presence of there staff in his office and told me to get out from there. "Nothing will happen even if you go to the consumer court" Mr. Gagan Added. My complaint is already registered in Hyundai who's complaint ID is 129368687 .
0 comments