Sir,
I purchased a Santro Car from Sant Hyundai Kangra on 17.11.08 for Rs. 275075/-only, with following rebates/offers promised by the Dealer to pay within six month from the date of purchase:-
i) Exchange offer = Rs.15000/- (Rs. Fifteen thousand only)
ii) Corporate member offer =Rs. 4000/- (Rs. Four thousand only)
It was told by Mr. Kamlesh Sharma (employee of Sant Hyundai Kangra) through whom the car was purchased, that the above offers amount shall be paid within six month through cheque, after receipt of offers amount from Company.
2. The salary certificate (Proof of Govt. employee) and copies of sale affidavits of old car (Proof of Exchange) were handed over to Mr. Kamlesh Sharma at the time of purchase of car.
3. Later on copies of Registration certificates of both the cars i.e. new car and sold car were handed over to Mr. Kamlesh Sharma during Dec. 2008 at Jhaniari Devi (my native place), as he had told to collect the same himself. But till date, I have not received the above said amount from Dealer.
4 . The date wise/month wise main contents/ conversation made, telephonically and through e-mails with Dealer’s office (Sant Hyundai Kangra) and with Customer care is given below in chronological order:-
i) 10.01.09 –I got done the servicing of my car at Sant Hyundai Kangra, where Mr. Kamlesh Sharma told me that the case has been sent to the Company and he ensured to pursue the case himself for early payment.
ii) 6, 7 –During June Mr. Kamlesh Sharma told me on telephone that the offers amount has been received from the company. However he was not sure about both offers. Later on in the 1st week of Jul. he intimated that the amount of both offers (Rs.15000/- Rs.4000/-) has been received from Company but the cheque will be issued after reaching the owner, who is at present out of India.
iii) 8 – One day Mr. Kamlesh Sharma himself told me on phone that today he will get issued the cheque of above amount and deliver the same, when he will come Hamirpur, but later on when contacted telephonically, he started making excuses. So, I sent my 1st complaint to Company’s Customer care on Aug.14 through e–mail, for which I received reply from Customer care through e-mail on Aug.17.
iv) 9, 10:-I contacted no. of times in the Dealer’s office at Kangra through phone, but received no proper response. I again sent complaint by e-mail to customer care 2nd time on Oct.18, for which reply received on Oct.20.
v) 11, 12/09:- On 14 Nov.2009 when contacted with Mr. Kamlesh Sharma, he told that he will arrange to pay the offers amount soon. After waiting for some time, when no response received from Mr. Kamlesh Sharma and as per Customer care replies received on 17 Aug. & 20 Oct. I sent my complaint 3rd time to customer care through e-mail and also contacted telephonically. Then, my complaint was got registered at customer care and I was given Complaint ID 1-29133985 dt.12.12.2009.Reply received through e-mail on 14.12.2009 from customer care having same contents as were on17 Aug.& 20 Oct.2009. I also contacted to Regional office Chandigarh on 25 and 28 Dec. but received no proper response.
vi) 1/10 :-On 01.01. when contacted in the Dealer’s office at Kangra, Mr. Prince, the Manager of Sant Hyundai, asked me to send my Purchase details of car through SMS, which I sent to him, though I had given such details No. of times. On 02.01.2010 Mr. Rajdeep from customer care told me that the work is being done on complaint. On 27.01. when contacted in the Regional office, Mr. Parmjeet singh Sandhu told me that this case has been cancelled by the regional office, due to non punching by the Dealer, which is the negligency/fault of Dealer and the Dealer has to pay the offers amount. He also advised me to contact personally in the office of Dealer. On contact to Dealer’s office telephonically Mr. Punit told that the offers amount can not be granted as the same has not been received from the Company.
vii) 2 :-On 6th and 7th Feb. I again sent various details to Customer care through e-mail for which reply received on 09.02.2010.Other telephonic contacts in customer care office were made on 9th, 15th, 16th, 17th, and 19th Feb.2010 with Mr. Peus Gupta, Mr. Kuldeep, Mr. Chandan and Miss Kiran respectively. Every time the reply received was that the Complaint has been forwarded to higher officers and shall be settled shortly. On 24th Feb. 2010 Mr. Prince, Manager, Sant Hyundai Kangra called me and asked me to negotiate the offers amount. He asked me to accept Rs. 9500/-(Rs. Nine thousand Five Hundred only) in written instead of 19000/-(Promised offers). He again called me on 26th Feb. 2010 and told me that he has made the cheque for Rs. 9500/-, and asked me to send my postal address with option to receive Rs. 9500/- only. I send him the postal address without any such option. More reminders through e-mail were sent to customer care w.e.f. 10 Feb.2010 to 28 Feb.2010
viii) 3/10:- On 3rd Mar. I received a mail from Mr. Prince, Manager, Sant Hyundai Kangra wherein he agreed to pay a sum of Rs.9500/- as compensation (he send the copy of cheque also) and asked to send someone to receive the cheque. With reference to this mail, I send a person to receive the cheque and decided to finish the issue, but Mr. Prince did not handed over the cheque to him, hence the complaint is still unsettled, as he wants in writing from me in advance that “The issue of offers amount has been settled with Sant Hyundai and there is no pending issue in this regard.” I think he is again trying to cheat me.. After my consent in writing he may also refuse to pay even Rs. 9500/-.Also he is saying that the offers amount was Rs. (7500 2000) instead of Rs. (15000 4000) and I may have been told wrong. Let it is agreed, then why this amount (Rs.9500/-) was not paid within stipulated period and he agreed to pay the same after so much time and. after No. of complaints to customer care of Company as mentioned above. If he would have done so earlier then such type of complicacy never arose.
I therefore request to get settled my above mentioned complaint, please.
THANKS.
Madan Lal Kapil
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