Poor service
This mail is complaint against MGF service station Rama road, on Wednesday 7 DEC, i serviced my Hyundai santro DL2CAM 5142, it was the wrost experience in my life, i was take half day from my compney for service my car i reached at 10:00 clock at MGF ramaroad new delhi, then i open job card at 10:19 am, Mr ravinder Service adviser attends me i asked about approx service time he tell me approx 3 hrs, so i wait there after 3 hrs i asked for my car there is no response from there side, after that so many follow up there is no responce from their side, then i decide to complaint at customer care, i called at customer care and give brief decription regarding the service customer care executive talk with reception lady he says sir service adviser in not in service station, when he come back i give the status of car . after fighting with so many problem i got my car at 4:20 pm, car is in very dirty condition not properly clean & one scratch at back side bumper, i gone to washing area and asked to car washing man why my car is not properly clean, he said sir shampoo is not in stock and those shampoo we are using is local compney for this problem we already complaint to Gernal manager sir.
I am using first time Hyundai car, before that i am using Maruti product (Wagon- R & swift dezire) there service is very good, he understand what is customer, maruti car service time with in 3 hrs, its my very big mistake i buy the Hyundai car those not knows value of customer satisfaction, value of customer time, value of customer.
Due to the above problem i was take full day leave instead of half day, and i fill service feedback form on the basic of my service, then customer advisor says " jo kerna hai karo hume koi farak nahi pedta"
so please tell me " agar aapko koi farak nahi pedta to " reply me i will never buy any HYUNDAI product and never suggest to any one to buy the HYUNDAI product, Product is good but service is very bad...
this is wrost experience in my life...
THANKS
REGARDS
SUMIT PACHAURI (8860013007)
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