I purchased an i10 in July from Commercial Hyundai Motors, Dehra Dun. Since day 1, my experience with Hyundai has been disappointing. With each product that I have ever bought in my life, I have never felt so deceived.
My registration number is UK07 Z 9952.
I bought the car and took advantage of the exchange offer through which I was supposed to get Rs. 15000. I was told that as per the company process it would take 1 month for the cheque to deliver. I submitted the required documents within few days of purchasing the car. After about a month, I started following up on the status of the cheque. I was told by Arvind Bhatia (Sales officer with Commercial Hyundai) that the documents had been sent to Mumbai office and they were taking their own time to process the request. I kept on following up though phone calls and visits to the Commercial Hyundai office and got one reason or the other. During this time, I also got to know from one of the employees that the documents were not sent earlier and were sent later on. I spoke to the Arvind Bhatia and inquired if this was correct and he said that there was some miscommunication and that the documents had been sent on time.
This continued for few months and i kept on loosing hope of getting the money. In December/January, I had written a letter to the complaints emails address stating the entire problem but did not get any response on my email. I got a call one day from one of the Managers with the Commercial hyundai team, Mr. Chauhan, who told me that they had received a complaint. I told him the entire problem and he assured me a resolution. He also asked me for the documents once again. We submitted the documents again and were assured that within a month the cheque would be delivered. I got a glimmer of hope again. I continuously followed up with Mr. Chauhan and he did not have any answer for me. He told me that the request had been rejected since the documents were not submitted on time. Who's fault is it when I had submitted all my docs well within the timelines stated???
I even told Mr. Chauhan that I would get in touch with the higher Management team for resolution to which he seemed least bothered and said that there were many other similar cases pending for resolution. I don't expect a person working at the manager level to respond in that way.
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