Dear Sir,
I am working for Jaiprakash Associates Ltd (Jaiprakash Group) at Rewa (MP). I have purchased one Hyundai I-10 Magna car from your Starline, Satna (MP) dealer on dated 06/11. After few days of my booking I have booked one more car of my freind. I have some grievances from my dealer as under.
1. I have booked my Hyundai I-10 Sports car on 20/09, some family function was there in my home on 06/10 and dealer committed to deliver the car on 05/10. After several reminder from 01/10 to 05/10 they have not deliver the car on committed date and given me the next date i.e. 12/10. So the main purpose of my car was lapsed. At this time also he refused to give the car and next date was 15/10 and confirmed that the car has been despatched from head office and will be receive till 15/10 i.e Dhanteras festival. This time also refused to give the car and suggested to take the ERA/Magna model because there is no difference in SPORTZ and MAGNA except DVD player and in compensation we will give you one DVD player. After so many time harassment I have excepted his deal and finalized to send MAGNA car. Finally car has been despatched on 06/11 without Player. So I have looses approx Rs. 13000/-.
2. I have received the quotation of SPORTZ is 4.27 lacs and registration charges of Rs 23371/- . But due to this delay in between registration charges increased by Rs 7, 500/-. and I have looses this amount.
3. At the time of booking of Sportz model the Magna price was 4.02 lacs given by him but that time I have no requirement of Magna, so I have not taken the quotation where as I have a quotation of your Jabalpur dealer of Rs 4.02 lacs. After receiving the Magna car agent have submitted the quotation of Magna car of Rs 4.07 lacs directly to my SBI bank without any information, and taken the payment from bank. which was wrong, So in this case I had looses Rs 5000/-.
4. He had given me some discount as under in plain paper.
1. Corporate discount of Rs - - Till date not received
2. 5 basic assesaries or cash discount of Rs 2500/- - Till date not received Received
3. Rs 5000/- discount 5 basic assesaries Teflon coating (Approx 10000/-) - Till date not received
(This negotiation was done separately by agent/Manager
after confirmation of Starline Manager which
we have in writing in plain paper)
As per deal finalized by him they should complete all the things.
So I have looses approx Rs 40000/- (13000/ 7500/-- 5000/- - 2500/-10000/-).
After several reminder with agent/Manager I have not got this deal. After that I meet with Starline General Manager Mr Arora, and he assured me that he will do some thing after talking with his Starline owner. Now two months expire but nothing done. Now when I am talking with Mr Arora, he is telling that he is busy and call after some time. On 15th feb I talked with Mr Arora that I want to meet you today and he assured that you can meet. When I gone at his showroom at 2.00 pm he refused to meet and given me time after 4.30 pm. This was wrong attitude because I was gone from Rewa city which is about 60 km from here. So I am fully harassed with this Hyundai car purchasing.
At the time of purchasing I assured him that if I will satisfied then my department is waiting for purchasing of car and I will give you atleast 6 car order. But due to this reason my all friends purchased Maruti car. This is also a very bad indication of your company. As you are so much big company and there will be no effect of this 6 cars, but this type of deal can effect you in future.
So I am requesting you to please look this matter seriously and solve our problem. Now I am not interested to talk with Starline, Satna.
As your company is growing day by day by good services but such type of deal and dealer can damaged your reputation.
Hoping with you a favorable reply from your side.
Thanks & Regards
Dinesh Srivastava
IT Department
Cell : 09755040653
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