Dear Sir,
It is my pleasure to introduce my self as RAVI JOSHI, an Executive, working for an MNC in Gulbarga district of Karnataka state.
I am a very proud owner of a new car purchased on 28th Dec. 2010; the Model is Hyundai - i10 Sportz – 1.2. After a thorough survey of market, finally I selected a vehicle of Hyundai make from your Gulbarga dealer.
The reasons to feel proud are many, few of them are:
Ø My i10 features are quite useful
Ø It’s AC works very efficiently
Ø It has a very good Road Grip
Ø It’s Pre-loaded Audio System is impressive
Ø It accommodates 2 3 passengers comfortably, etc.
From the date of purchase, I have been using my i10 on all types of roads without any discomfort. I also accept the fact that, since the condition of the roads is not up to the mark, I am able to get about 15 km as Mileage per liter of Petrol on long drive & 12 locally.
Though I am fully satisfied with the overall performance of the vehicle except mileage, I am unhappy and annoyed on the following issues:
1. While purchasing the vehicle I was promised that, I would get Rs.15000/- as Exchange money. Accordingly, I sold my Maruti 800 Euro-2 car and the copy of relevant document was submitted on the same day. Even after completing more than 8 months, neither the Exchange money has been paid to me nor a message to this effect is passed on to me by Hundai for the delay.
2. During the purchase of vehicle, Mud Guard Flaps, Mats & Rain Covers were provided free of cost as “complementary Gift”. The quality of Mud Guard Flaps is found to be poor. They cannot be fitted with the vehicle properly. Since couple of months, one end of the Flaps got separated and rubbing the Tyres continuously. On enquiry, it is understood that, the issued Mud Guard Flaps are not compatible/suitable to the vehicle and since they are found surplus in stock, the same have been issued as “complementary Gift”.
3. The quality of free issued Rain Covers is also as same as Flaps. I park my i10 in the garage of my bungalow without putting on the Cover. I use the Rain Cover very sparingly, whenever I am out of station for a longer period. But, to my surprise, I could see the Cover getting torn at many places & loosening of stitches. The Clips provided for fixing the Cover with Car have come out/broken. Above defects speak about the poor quality of material used and the poor workmanship.
I would have been happier to spend extra money & purchase above material of good quality. Whether the “Complimentary Gifts” are offered by you or by your Authorised Agent, ultimately Hyundai’s reputation only get affected, if they are not quality oriented.
It is better not to offer anything as “Complementary Gift” rather than offering the “Inferior One”.
Hope, you have understood my feelings and initiate proper action without any further delays so as to prove that, CUSTOMER CARE is your foremost worry.
Thanking you,
Yours Sincerely,
(RAVI JOSHI)
ALSTOM Projects India Limited,
SHAHABAD,
Dist: Gulbarga, Karnataka
Cell: 9448582028
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