I bought an i20 Diesel in Aug and following are the complaints;
1. Parking brake force is insufficient
2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered.
3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out)
4. Poor pulling in 2nd gear till 200 rpm
5. Door closing effort - very hard - all 4 door
6. Back door closing not comfortable
7. Room lamp switch - hard
8. Advait Hyundai sticker pasted in A zone of windshield
9. Over-response of steering during speed driving
10. Door opening effort - more - all 4 doors
I have copied below my series of follow-up e-mails to Hyndai Customer Care and till date I have not recevied any satisfactory reply!!
From: Rao, Rajendra
Sent: Tuesday, October 05 6:44 PM
To: '[email protected]'; '[email protected]'
Subject: RE: i20 experience
One of customer care executive (Anirudh) called me this morning and was asking for the vehicle registration number to initiate the rectification process on my i20.
I was surprised on this, as 10 days ago I had received call from the same office asking for the vehicle number and I was assured of rectification action then.
When I inquired about this today, the executive was not at all aware of this!! I expected Hyundai Motor to have at least a database ob Customer Complaints and information keyed in as and when received.
I definitely expect a "world class" customer service from Hyundai, so that I am not made to "repent" for coming out of Suzuki's Customer (oriented) list.
Best Regards,
Rajendra
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From: Rao, Rajendra
Sent: Tuesday, October 05 10:20 AM
To: '[email protected]'; '[email protected]'; 'Advaith Hyundai'
Subject: RE: i20 experience
Importance: High
I have still not received any satisfactory reply.
There was a near miss accident today due to Parking brake force insufficient
I am going to forward this to the consumer forum.
Best Regards,
Rajendra
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From: Rao, Rajendra
Sent: Tuesday, September 21 8:19 PM
To: '[email protected]'; '[email protected]'; 'Advaith Hyundai'
Subject: RE: i20 experience
I hope this is the valid e-mail address of Hyundai Motors' Customer Care.
Please confirm the receipt of this e-mail
Best Regards,
Rajendra
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From: Rao, Rajendra ()
Sent: Monday, September 20 5:23 PM
To: '[email protected]'; '[email protected]'; 'Advaith Hyundai'
Subject: i20 experience
Hello Hyundai Team
Thanks for giving a good i20 Asta (DSL top end model) to me...
Really enjoying the features stuffed into the car.
But I should say, this is the only happy news in my all buying experience.
Advait Hyundai ensured all possible reasons to make my buying an unforgettable one (for not good reasons though)!!
I am forwarding the e-mail I sent to Advait close to a month ago for which there is no response till date!!
Please go through and support.
In addition to this, I have a few more findings in the vehicle;
1. Parking brake force is insufficient
2. Reverse parking sensor mirror covers IRVM totally; so "shade" feature covered.
3. Door opening weather-strips are not assembled properly; (in fact the RH Rr one is come out)
4. Poor pulling in 2nd gear till 200 rpm
5. Door closing effort - very hard - all 4 door
6. Back door closing not comfortable
7. Room lamp switch - hard
8. Advait Hyundai sticker pasted in A zone of windshield
9. Over-response of steering during speed driving
10. Door opening effort - more - all 4 doors
I am planning to share these points with J D Power IQS team for better feedback and countermeasures.
Best Regards,
Rajendra
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From: Rao, Rajendra ()
Sent: Wednesday, August 25 5:12 PM
To: 'Advaith Hyundai'
Cc:
Subject: RE: Advaith Hyundai: Proforma Invoice
Following is the fact sheet against our agreement earlier;
1. Delivery - 24th against 20th after repeated follow-ups (Advait was comfortable for delivery on 24th morning. But even @ 5:30 PM on 24th, sun film was being put!!)
2. Accessories
Idol - substituted
Mud flap - received
floor mats - received
perfume - not received
3M sun film - received (without discussion on shade)
Reverse parking sensor (Red sole: buzzer with display on mirror) @ INR 1000/- - received, but paid INR -
(In fact, this was further negotiated by Mr. Narasimhan for foc as per his e-mail to Advait copy to me)
Teflon polish - done
Overall car purchase experience - very poor. Thanks
Best Regards,
Rajendra
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From: Rao, Rajendra
Sent: Tuesday, August 03 9:51 PM
To: Rao, Rajendra ; Advaith Hyundai
Cc: rajendra rao
Subject: RE: Advaith Hyundai: Proforma Invoice
Also, Teflon coating for the full body and Mat kit
Best Regards,
Rajendra
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From: Rao, Rajendra
Sent: Tuesday, August 03 3:58 PM
To: 'Advaith Hyundai'
Subject: RE: Advaith Hyundai: Proforma Invoice
Hello Pemmiah
Please go ahead to book the vehicle (i20 Asta 1.4 DSL WHITE color).
As discussed, following are the accessory commitment I received from Advait
1. Basic accessories (Idol, Mud flap, floor mats, perfume, etc.)
2. 3M sun film
3. Reverse parking sensor (Red sole: buzzer with display on mirror) @ INR 1000/-
I would still request to at least get RP sensor (Red sole: buzzer with display on mirror) free of cost
Best Regards,
Rajendra
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