Raj Bansal Thu, Jul 28 at 9:36 PM
To: [email protected]
Sir,
I have purchases a Hyundai Verna CRDI 1.5 VGT through your Dealer M/S Sudeep Motors Vapi on 31.01.2007 vide thier Gate pass No. 227. The details of vehicle is as follows:
Chassis No.
MAGCM41YR6M008873
Engine no. D4FA6U030491
This is just to inform you that the crenk shaft of running vehicle was broken on Ahmedabad - Vadodara Express highway recentely. It was odd timming and I have no alternative to call to Express Highway Officials for help, which is on record with them. They leave the vehicle at the Exist side at Vadodara & I left with no other alternative to hand over the vehicle to a outside mechenic & left for Vapi by a state transport bus late in night.
However, I have taken special precaution and instructed to kept each & every small piece of broken parts along with original bills of Items purchased from Hyundai Out let for replacement.
If, you are interested to inspect the same for investigate the resoans of said incidance, which may help you in improvement of overall quality. Please get in touch with undersigned. I assure you whole hearted co-opretion in the matter please.
Raj Bansal
Deputy General Manager - F & A
Global Wind Power Limited
Village: Kherdi, Khanvel,
Silvassa - 396230 DNH
09998007252
09558807252
02602997397
[email protected]
[email protected]
Raj Bansal Thu, Jul 28 at 9:38 PM
To: [email protected]
[Quoted text hidden]
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With Kind Regards
R K Bansal
GM - F & A
GWPL, Kherdi, SILVASSA
0260-3091850 Direct LL
09376748411 Mobile
[email protected]
Customer Relation Fri, Jul 29 at 9:16 AM
To: [email protected]
Dear Customer,
We thank you for writing to Hyundai Customer Care.
Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-
HMIL East Regional Office Service Support Ms. Priyanka 033-40060045-49
(West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Preeti 033-40060045-49
HMIL North Regional Office Service Support Ms. Neetu 0172-6605000
(Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Ms. Harpreet 0172-6605000
HMIL Central 1 Regional Office Service Support Ms. Jayshree 011-41678800
(Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms. Aparna 011-41678800
HMIL Central 2 Regional Office Service Support Ms. Nishu 0522-6714600
(Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Aankhi 0522-6714600
HMIL South 1 Regional Office Service Support Ms. Latha 044-42204623
(Tamil Nadu, Kerala, A & N, Hassan, Bangalore, Shimonga, Mysore, Tumkur, Chickmanglur, Davangere) Sales Support Ms. Avanti 044-42204674
HMIL South 2 Regional Office Service Support Ms. Shivani 040-64631130
(Andhra Pradesh, Rest Karnataka) Sales Support Ms. Shivani 040-64631130
HMIL West Regional Office Service Support Ms. Swapna 022-40969000
(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita 022-40969000
For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number: 1800-11-4645 (From MTNL/BSNL) or 9873564645 from others.
Thanking you and assuring you of our best possible services at all times.
Regards,
Hyundai Customer Care, India
Customer Relation Sat, Jul 30 at 9:44 AM
To: [email protected]
Dear Sir,
Thanks for writing us.
Since you have already handed over your to outside workshop for repairing so you may get in touch with them directly
& in case of any query, plz contact any of your nearest Hyundai dealers or your concerned Hyundai service dealer for
the same.
Regards,
CR Team
From: Raj Bansal [mailto: [email protected]]
Sent: Thursday, July 28 9:36 PM
To: [email protected]
Subject: Crenck Shaft Broken at 60000 KM Running
Sir,
I have purchases a Hyundai Verna CRDI 1.5 VGT through your Dealer M/S Sudeep Motors Vapi on 31.01.2007 vide thier Gate pass No. 227. The details of vehicle is as follows:
Chassis No.
MAGCM41YR6M008873
Engine no.
D4FA6U030491
This is just to inform you that the crenk shaft of running vehicle was broken on Ahmedabad - Vadodara Express highway recentely. It was odd timming and I have no alternative to call to Express Highway Officials for help, which is on record with them. They leave the vehicle at the Exist side at Vadodara & I left with no other alternative to hand over the vehicle to a outside mechenic & left for Vapi by a state transport bus late in night.
However, I have taken special precaution and instructed to kept each & every small piece of broken parts along with original bills of Items purchased from Hyundai Out let for replacement.
If, you are interested to inspect the same for investigate the resoans of said incidance, which may help you in improvement of overall quality. Please get in touch with undersigned. I assure you whole hearted co-opretion in the matter please.
Raj Bansal
Deputy General Manager - F & A
Global Wind Power Limited
Village: Kherdi, Khanvel,
Silvassa - 396230 DNH
09998007252
09558807252
02602997397
[email protected]
[email protected]
Raj Bansal Thu, Aug 4 at 9:31 AM
To: Customer Relation
Sir, No further response received so far from anybody from your side. Is there any body to take care of such a important complain of your customer. I can not expect such a behavior of the company.
Sir, Please take up with individual concern & direct nim/her to act in a way which doesn't spoiled the image of company. Take my example, I was willing to shift to higher version of vehicle, but I am sorry to say, I have to think again twice. I need not to mention here that as far as comfort, feathers, Safety measures, Look, etc etc & finally price are more or less same in this segment of number of choice available to a customer throughout the Globe. The time, commitment & service is above all.
Yes, one important point, I missed, please don't write me to contact anybody as my time is priceless.
Please treat this as my last communication To Hyundai Motors form my life time.
With Regards & thanks for such a fantastic treatment.
R K Bansal
[Quoted text hidden]
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With Kind Regards
Raj Bansal
404, Palms - B, Park City,
SILVASSA - 396230 DNH
09998007252
02602997397
[email protected]
Customer Relation Thu, Aug 4 at 9:33 AM
To: [email protected]
[Quoted text hidden]
Raj Bansal Mon, Aug 22 at 4:26 AM
To: Customer Relation
Sir,
This is height of every thing & I have no words to say further.
Now. I have changed my mind & I decided to change the vehicle it self. In spite of such a bad experience from company, due to satisfaction with performance, Comfort, safety, interiors, exteriors, look, automation, etc, etc, I am unable to convince my family members for a compromise.
Now, Can you clarify me following:
- What is the on road price as on date or recently coming TOP variant of Verna CRDI at SILVASSA - DNH. (Please note that one time life time tax applicable now a days in DNH) with one time lifetime comprehensive insurance cover & free service, available if any, all additional accessories as available & provided by company i, e. fully loaded..
- What is the net price I am going to fetch of my present vehicle strictly from company itself, no intermediatories please. Can be inspected & test drive at Silvassa with prior appointment.
- How many working days you may take to give me final answer.
- Please don't provide contact details or instruct me to contact, let them contact me..
Hope this time I may get right response.
Thanks
Raj Bansal
09998007252
09998007262
02602997397
http://in.linkedin.com/pub/raj-bansal/30/298/212
[Quoted text hidden]
--
Raj Bansal
B.Com, FICWA,
Legal Advisor
Indirect Taxation
912602997397
Customer Relation Tue, Aug 23 at 9:49 AM
To: [email protected]
[Quoted text hidden]
Customer Relation Thu, Aug 25 at 11:50 AM
To: [email protected]
Dear Mr. Bansal.
You only need to directly contact the nearest Hyundai dealers for the same.
They would check and update you accordingly.
Regards,
CR Team
From: Raj Bansal [mailto: [email protected]]
Sent: Monday, August 22 4:27 AM
To: Customer Relation
Subject: Re: FW: Crenck Shaft Broken at 60000 KM Running
Sir,
This is height of every thing & I have no words to say further.
Now. I have changed my mind & I decided to change the vehicle it self. In spite of such a bad experience from company, due to satisfaction with performance, Comfort, safety, interiors, exteriors, look, automation, etc, etc, I am unable to convince my family members for a compromise.
Now, Can you clarify me following:
- What is the on road price as on date or recently coming TOP variant of Verna CRDI at SILVASSA - DNH. (Please note that one time life time tax applicable now a days in DNH) with one time lifetime comprehensive insurance cover & free service, available if any, all additional accessories as available & provided by company i, e. fully loaded..
- What is the net price I am going to fetch of my present vehicle strictly from company itself, no intermediatories please. Can be inspected & test drive at Silvassa with prior appointment.
- How many working days you may take to give me final answer.
- Please don't provide contact details or instruct me to contact, let them contact me..
Hope this time I may get right response.
Thanks
Raj Bansal
09998007252
09998007262
02602997397
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