Car No: AP10AR6761
Autofin Limited, Secunderabad.
My Husband, Nitin Vohra has worked with SerwizSol with almost 4 years. Being a loyalist and a great admirer of the TATA Brand, values and philosophy, he bought their Indica Car in 2004 from Autofin. We did face couple of problems that time also with the car and the dealer which was sorted out.
We bought another TATA Indica Vista in 2009 End from Autofin. This was after we test drove about 10 – 15 other cars of different brands. But we really liked the Vista and as I said my husband just loves the TATA Brand.
We have faced the following issues when we gave it for the third/ fourth free service this time to AUTOFIN:
1) The car was given to us 1 day late. We had informed the team that we were relocating to Bangalore on 5th of August and we need the car on 4th of August. But we got the car only on 5th August 3:30 PM.
2) We had to do constant follow up about the car status. The Autofin team did not bother to call us till 4th of August 6:00 PM. And they were supposed to deliver it on 4th.
3) There was some denting painting to be done, which was done. But the team managed to get some scratches on the same side during delivery. Carelessness of the driver.
4) Free Interior Shampoo Wash was to be done. The back seats Shampoo wash was not done. The Front door had some tobacco stains which did not go. I assume they did not do it.
5) We had complained that there was some suspension noise which was coming from the car. Being an almost new car this should not happen. The service incharge said “Maam, we have greased the Bushes. The bushes are of top quality.” After driving away from the showroom for 1 – 2 kms I realize that the noise is worse than before. When I went back for a Test Drive with the Incharge, his tuned changed to “Maam, The bushes were supposed to be replaced but we did not have them with us, we just greased them.” What happened to the top quality bushes? If you did not have the bushes with you, they should have called me and I would have got the servicing done in Bangalore where the Bushes would have been available. I spent 5600 on my car in total and did not get the main problem solved.
a. I am roaming around in Bangalore (new Place, New Job at a senior Management Level) in a fairly new car, on which I just spent 6000 Rs. For servicing and there is a lot of noise coming from the car while I drive it. How exciting can this get?
6) He then tells me you can get the Bushes replaced in Bangalore. Imagine the amount of trouble I would have to give the car for servicing again in Bangalore with a wife and two kids and no house? And my last few days in Hyderabad my family was without a car because I had given the car for servicing. This could have been avoided if he would have told me that the bushes are not there.
Let me quote what the Service In charge said “Madam, you would get a call from Pune head office. Please get me 10 out of 10 rating. All the work has been done. Bushes are of top quality, there is no noise or vibration in the car now. Please take care and give me a good feedback.” He had an awful buttery look on his face when he said this.
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