Dear Sir,
I, Ashish Agarwal had purchased Hyundia Santro (Regn No: UP32 CC 5702) 3 yrs back and was never satisfied with the the service centre since my car's first service. I have been giving my car to SAS Hyundia (Service Tax No: AAJCS00028ST001) for the service.
I also own Maruti Swift and have never faced a problem during its service. There are many Problems i have faced and facing with SAS that its almost like i just avoid giving my car for servicing. One of the biggest problems is i think shortage of technical people or may excess of non-interested Staff. Staff is never ready to explain the faults with the car but spontaneous enough to come with big bills. I had to change my clutch plates 3times with 2 times in last one yr with only a mileage of 34135 km and i have no answer from SAS of what is the problem. We have many cars in our family have never come across such a thing.
Secondly the service is not at all satisfactory. Even after extending delivery date we are handed over cars not fully serviced. Either cars is not washed or gear oil not changed or some other task which is undone. Now after spending so much, this is absolutely frustrating.
With my experience of 3 yrs with SAS i would give it a rating of 4/10.
I am sorry to say with service like this your customer base in my friends and family circle is shifting to maruti who instead of buying i10 or 20 have preferred Swift.
Please take some action, tighten there screws which will lead us out the miserable experience of getting our Cars Serviced.
Thanks,
Ashish Agarwal
Mail: [email protected]
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