I want to state my grievances which I experienced at your work shop in Sunny Toyota kanpur road..
While driving from my home town Allahabad to Lucknow in my way on Tuesday 3rd of nov at 10.30;am
I called up at your work shop regarding my vehicle’s pre appointment Qualis No- UP-70-AB-7387, in order to avoid inconvenience vice-a-versa ; a female receptionist passed my call to another concerned dept where my appointment was been observed.
Around 11.40 am I reached your work shop where I met Mr, Abhisheak, and here it took me almost 2 hrs 20 minutes to get my vehicle registered for service which is supposed to be due at 79 km. imagine 2 and a half hour I had to wait to get my paper done I wonder what factor took your staff take such a huge time? And at the other side your work shop promises your customers for getting service done in 6o minutes (express). and here it took me 2 & half hr to register my Qualis.
Here I gave my typed slip to this gentleman mentioning 16 points of work to be done in my vehicle; at 6.30 pm on the same day, when I sent my driver to collect the vehicle, where he learned that leave alone 7 out of 16 points, none was been done to my surprise, and instead of fixing my seat’s problem your work Dept staff ended up breaking my front left seat’s spring lock which was supposed to be fixed since it was working loose and had to be repaired or change, and they got my illiterate driver sign the release paper with the bills …. Mentioning that the owner refused to flag the additional work due to his own time problem …… imagine!!! and all my journey of 5 hrs from Lucknow to Allahabd, with the distress and uncomfortable posture I maintained out of that seat along with other co passengers you can imagine very well
For your information just due to all these irregularities and UN professionalism I stopped sending my vehicle to Rajendra Toyota varanasi which is half the kilometer than your Sunny work shop… I wonder why I exhaust extra 120 km to send my vehicle to Lucknow (Sunny Toyota)
At last now I guess I must find another place where my vehicle could be taken care of followed by right kind of service…. As a customer I am highly disappointed.. here! Or I must instigate people to opt for owing another company’s vehicle rather than ….TOYOTAS’….. Due to poor service and- UN professionalism .which I practically experienced simultaneously right from 2 places 1st from Rajendra Toyota Varanasi and now from Sunny Toyota Lucknow … alas! you cant expect me to leave my work and keep sending my vehicle all the way 200 km from Allahabad to Lucknow, and its neither possible for me to afford with such a vehicle and the deplorable services given by you.
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