Maruti Alto LXi
Regarding persistence of complaint in maruti car

To,

MARUTI UDYOG LIMITED

Subject: Regarding persistence of complaint in maruti car.

Respected Sir/Madam,

I Amitabh Ranjan Mishra R/O 16/54, New Sohbatiya Bagh, Allahabad purchased a ALTO-LXI car having chasis no.943087, engine no.1171617 on 31.05.2007 and registered as UP70AQ9701 from your authorized dealer in Allahabad “Greenland motors”.

After that my car always regularly goes to Greenland Motors, Allahabad workshop for servicing and maintenance. After purchasing the car, it appears that there is some problem of gear shifting in my car. I always made complaint regarding it but none of the employee/person of Greenland Motors took attention on it.

On 16.11. I faced a big problem when I came to know that gear shifting system of the car was completely failed. Then after anyhow I went to the workshop of Greenland motors, Allahabad for repairing for the same. After checking the car they told me that the gear selector rod was broken and needs to change as well as they gave me estimate of Rs.550, which was very shocking to me because the car was purchased in year 2007.when I ask them about the warranty of the car, they did not gave any satisfactory answer and after changing the gear selector rod (SHAFT COMP, GEAR SHF part no.-25510M70B02) they gave me a payment receipt (cash memo no. BC09005808 Dtd.17.11.2009) of Rs.426, in which they deducted Rs.112.50 on discount coupon of smart card issued by Greenland Motors, Allahabad and return back my car after receiving the said amount. When I made complaint to the officer’s of Greenland motors regarding it, they never took attention on it and always ignored me.

So, it is requested to you that take my this complaint in your preference list and take appropriate and corrective action according to your level. It is also requested to you that refund my money which was wrongly taken from me for changing the gear selector rod and make sure that I’ll never face these kind of problem in future. Kindly do the needful from your end.

Thanking you.

Waiting for your positive reply,

Amitabh Ranjan Mishra

16/54, New Sohbatiya Bagh,

Allahabad-211006 (U.P.)

Mobile No.- 09335101618

Email Id:- [email protected]