Dear Sir,
As per the trailing e-mail, the problem of PULSAR 150 DTSi was sent to BAJAJ regarding problem of timing chain (Guide broken at 10, 000 kM and bike was purchased on 18th June). After 2000 kM i.e. at 12, 000 kM its piston went off (the bike PULSAR 150 DTSi Number DL 8 S AU 6652 was purchased on 18th June from BAGGA LINK PITAMPURA).
Now till today, in nutshell the new PULSAR 150 bike purchased in 18th June has the problems:
1. Timing chain – GUIDE broken at 10, 000 kM
2. Piston got failed – 12, 000 kM3. Piston Head Assembly- needs replacement at 15, 000 kM
The bike is handed over to BAGGA LINK, Rithala on Saturday (09-Apr); they have thoroughly and given me this information that piston head assembly needs replacement and I have to wait for 2-3days.
The issue is not from service of BAJAJ or BAGGA link. The main thing which I am concluding from all these is that there is some manufacturing defect in this particular bike and this can not be permanently sorted out. I request you to kindly replace this bike or buy back this bike as I am fed up this bike. BAJAJ or BAGGA can give me service for replacement till WARANTY PERIOD after that I have to face this music on my own expense.
It is my humble request to you that kindly take a call on replacement of this bike or buy back this bike.
Kindly think on my part also, how embarrassing I am feeling because I have purchased I wrong product of a big BRAND like BAJAJ?
With regards
(Shekhar Agarwal)
New Delhi
M-9958867279
O-0124-6689013
R- 011 -27850134&-- Forwarded Message &--
From: Shekhar Agarwal
To: "[email protected]"
Sent: Sunday, 10 April 5:21 PM
Subject: Poor Quality of BAJAJ- PULSAR – 150 DTSi
Dear Sir,
If you remember the e-mail was routed to you through BAJAJ PUNE office in December regarding problem of timing chain (Guide broken at 10, 000 kM and bike was purchased on 18th June). After 2000 kM i.e. at 12, 000 kM its piston went off.
Now till today, in nutshell the new PULSAR 150 bike purchased in 18th June has the problems:
1. Timing chain – GUIDE broken at 10, 000 kM
2. Piston got failed – 12, 000 kM3. Piston Head Assembly- needs replacement at 15, 000 kM
The bike is handed over to BAGGA LINK, Rithala on Saturday (09-Apr); they have thoroughly and given me this information that piston head assembly needs replacement and I have to wait for 2-3days.
At that time you and Mr Pathak (Manager, Bagga Link, Rithala) were very helpful in sorting out the issues and I got satisfied.
The issue is not from service of BAJAJ or BAGGA link. The main thing which I am concluding from all these is that there is some manufacturing defect in this particular bike and this can not be permanently sorted out. I request you to kindly replace this bike or buy back this bike as I am fed up this bike. BAJAJ or BAGGA can give me service for replacement till WARANTY PERIOD after that I have to face this music on my own expense.
It is my humble request to you that kindly take a call on replacement of this bike or buy back this bike. Simultaneously, I also guess that this may not be in your jurisdiction of authority, in that case also please let me know so that I may take up the matter with BAJAJ PUNE office.
Kindly think on my part also, how embarrassing I am feeling because I have purchased I wrong product of a big BRAND like BAJAJ?
With regards
(Shekhar Agarwal)
New Delhi
M-9958867279
O-0124-6689013
R- 011 -27850134
From: Shekhar Agarwal
To: "[email protected]"
Cc: "[email protected]"
Sent: Monday, 13 December 11:42 AM
Subject: regarding complaint of BAJAJ- PULSAR – 150 DTSi & Service Centre
This is regarding the complaint of BAJAJ _ PULSAR -150 DTSi DL -8S -AU-6652. I bought it on 18th June. Earlier to this I was using same BAJAJ – PULSAR- 150 (old Model round Head Light) during 2003 to 18Th June.
Problem came after my Third free service (After running 9800 Kilometers). I went to BAGGA LINK (Rithala, New Delhi) Service Center and complaint about noise in Bike. I was told that timing chain is creating this noise, so either it would be replaced or it would be set right and roughly estimate of Rs 550 was told to me. I agreed for the same and handed over the bike to service center. As per the practice I was given time in evening to take back the bike. I went in the evening (Mean while no call was made to me for anything) and was advised to replace the timing chain in next service, I asked whether it would create any problem till that time, I was told no problem I may continue till next service. On faith of PULSAR I came back with my bike.
After running roughly 500-600 Kilometers suddenly bike stopped with noise and didn’t worked again. The time was 7 PM in night and I had to catch I repair shop for this, because it was late evening and I was in a remote place. After checking it was found that timing chain (its supporting part) was broken, Piston valves got tilted and there was no way to move ahead. Mean I had to get it repair instantly. Finally after 3-4 hours it was set right and I was left with lost confidence in BAJAJ-PULSAR which I had for last 7 years.
The conclusion is that :
1. NEW BAJAJ PULSAR MODEL is inferior to the older version as no body could believe that timing chain may get non functioning / DAMAGE after 10, 000 Km.
OR
2. Service centre people have not done their work properly. Had it been replaced in third service I would have not faced this problem. This may be due to the pressure of doing number of bikes in a day so they did not bother to replace this, what ever may be the problem to the customer. (The copy of third service attached for your kind reference where Timing chain replacement was advised. If they could have replaced it I was not having any objection, who would take risk to continue with defective timing chain to suffer?)
Finally I know in advance that BAJAJ is not going to bother for one bike complaint, but If I am right, design of new BIKE and services of service centers are like this it may not be good sign for BAJAJ in coming future.
With no hope and regards
Shekhar Agarwal
Mobile : 9958867279
ROHINI
NEW DELHI
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