Re: Maruti Car Swift, Registration No. WB 06 4726, purchased on 12/08 from your authorized dealer, Machino Techno, Kolkata under the Hire Purchase Scheme from HDFC BANK. got damaged due to manufacturing defect.
With reference to the above, I would like to bring to your kind notice with deep heart that while I was driving on 24/11 at 12:00 PM, I suddenly noticed that smoke was coming out from the car over the place inside as well as outside the car, the car was filled up completely with thick smoke, driver and myself was almost suffocating to death, in spite of our repeated trying anxiously, tried to open the door, but the central locking system failed and the doors could not be opened. Somehow with great difficulty, I tried to switch off the car and pulled out the key, in spite of that, the engine was racing with great speed and sound and the smoke was coming with more force inside as well as outside the car. We were almost suffocating to death due the smoke, at that time a huge public as well as police gathered outside and they managed to pull my driver and me out of the car through the window. Police as well as the public, with great difficulty, opened the bonnet of the car and disconnected the battery, then only the engine stopped. In the meantime, we noticed the whole of mechanical parts were burnt out and damaged beyond our imagination. The cooler tank also bursted and diesel and mobil started flowing through the exhaust. Public as well as the police asked us to go away from the car as it might burst and cause damage to human life.
I called up immediately your authorized service dealer (Motorkrat), where I normally get my car serviced. After a detailed inspection of the damaged car, they expressed their inability to repair the car as it was damaged beyond the capacity of their expertise and hence they suggested, they would like to send the car to the dealer from where I had purchased. Your will appreciate that there is some serious manufacturing defect due to which this accident took place and this accident could have caused loss of human life and injury to the people on the streets.
For your kind information, I have a very high opinion about your company, as well as your product, we as well as my family and my friends always go in for your branded product for your Goodwill and Service Excellence to the valued customer. Trust you will look into the case very seriously and do the needful immediately without any delay as I am mentally very much depressed and harassed and inconvenienced as I am not able to use my car, because of the accident. Almost everyday, I use my car for more than 100 kilometers for a day. In the absence of the car, I have to spend a lot of money on public transport like taxis and hired cars. And this is also hampering my professional work where I am working as s Senior Executive.
This is all because of Deficiency in Service due to product with manufacturing defect for which you will be held responsible.
Moreover I am really disgusted. I was called by Mr. Amit Adhikary of Machino Techno regarding my car. I am amazed to find out that he is trying to project that the problem was there ealier. wanted to bring to your notice that Mr/. Adhikary inspected the car before taking car. At that point of time my car did not have any issues except some dent and mark.
Now after keeping the car for more that two days he is claiming that my car"s excaust pipe., oil box have broken. I am damm sure that the car was ok when I had given.
If some damage happens when the car is getting repaired thats is not my fault.
More over I have been a loyal customer of maruti since 2001.Nobody till date has not spoken or illbehaved with me that I faced today. When I refused to admit that the damages had not been there, I was told that I should take back my car.
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