Inconsumercomplaints.com » Cars & Transport » Review / complaint: Maruti Swift Dezire Vdi - Functioning Problem | News #398037

Maruti Swift Dezire Vdi
Functioning Problem

Dear Sir,

Thank you for visiting our website

We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We are immediately forwarding your issue (Case Number: 8351502960) to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please visit us at http://www.marutisuzuki.com

SE-N1U

003

=========================================

From: C Verma

Received: 10/19 8:56 PM

To: ATM Queue

Cc: [email protected]; [email protected]; ROHAN MOTORS LIMITED

Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.

To, Dated. 18/10

[email protected]

For Kind Attn: The Managing Director For his intervention in the matter to save a 79 year old senior citizen from further harassment.

Maruti Suzuki India Ltd.

Gurgaon (Haryana)- India

SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.

250047, ENGINE NO. 1384002.

REF: MY LETTER DTD 10/07 and 19/08 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE

OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE) AND EMAIL COMMUNICATION TO [email protected] DATED 03/09 AND SUBSIQUENT REMINDERS AND EMAIL 30/09.

In continuation of my letters under reference, the vehicle handed over to Rohan Motors, Noida on 03/09 was given back to me on 07/10, after a period of 34 days.

This time the repair work was done under the guidance and instructions of Gagan Eash, Senior Service Engineer of Maruti Suzuki Ltd. But the 34 days repair work by senior service engineer proved futile. The Vehicle stopped again three times while going to office on 12/10. The vehicle again was sent to Rohan Motors, Noida 10th time the same day. The vehicle also stopped in the trial runs by the service engineers.

When during the period of 34 days the fault of the vehicle could not be rectified by a senior service engineer of the company’ the fault is intricate and irreparable. Hence the vehicle should be replaced immediately. The needful should be done at the earliest otherwise I am left with no option other than to take the issue to a consumer court.

Hope the needful will be done at the earliest.

Thanking you.

Yours Sincerely

C.S. Varma

D-121, Sector-26, Noida –201301

Mob. 9350008863

Copy to.

1. [email protected] - for information and necessary action.

2. [email protected]

3. [email protected]

=========================================

Dear Mr. Varma,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue (Case Number: 8191510625) to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at

009

SE-N1U

=========================================

From: C Verma

Received: 9/30 5:20 PM

To: ATM Queue

Cc: Gagan. [email protected]; [email protected]; ROHAN MOTORS LIMITED

Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.

To, Dated. 30/09

[email protected]

For Kind Attn: The Managing Director

Maruti Suzuki India Ltd.

Gurgaon (Haryana)- India

SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE–VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.

REF: MY LETTER DTD 10/07 and 19/08 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE) AND EMAIL COMMUNICATION TO [email protected] DATED 03/09 AND SUBSIQUENT REMINDERS.

Sir,

In continuation of my letters under reference, the vehicle stopped again on 03/09 continuously for five times while going to office.

The vehicle was again taken to Rohan Motors Ltd., Noida. This time the repairing work is being done under the guidance and instructions of Maruti Engineers for a period of about a month. But the fault could not be rectified. The vehicle has reportedly stopped several times during the trial runs of the engineers also, leaving no scope for an excuse that the vehicle did not stopped in their presence.

The fault of the vehicle is serous and of a complex nature which the engineers of the manufacturing unit are also not able to rectify even within a period of a month.

In view of the company’s high reputation for customer care, the company should replace the vehicle of its own immediately without compelling me to drag the issue to a consumer court.

Hope the needful will be done at the earliest.

Thanking you.

Yours Sincerely

C.S. Varma

D-121, Sector-26, Noida –201301

Mob. 9350008863

Enl.

1. Copy of letter dated 10/07

2. Copyof letter dated 19/08

Copy to.

1. [email protected]

2. [email protected]

3. [email protected]

=========================================

Dear Sir,

Thank you for visiting our website.

We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We are immediately forwarding your issue (Case No- 3395069013) to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please visit us at http://www.marutisuzuki.com

SE-N1U

008

=========================================

From: C Verma

Received: 9/15 4:30 PM

To: ATM Queue

Cc: ROHAN MOTORS LIMITED

Subject: Re: RE: Re: RE: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:0053000012656

Hi Customer Care

I will appreciate your BAD SERVICE AS you are repetedly asking for the same thing which has already been frowarded to you by first letter. and all communication is also copied to the dealer also. Please note complete address of the dealer:

ROHAN MOTORS LTD. C/8-9, SECTOR-1,

C/8-9, SECTOR-1,

Ph #: 9811231893, 9911367666, 0120-4071900,

Fax :2529405

Email :

Pin Code: 201301

Hope now you would be able to do something.

Thanking you,

Sincerely yours

C.S. Varma

D-121, Sector-26, Noida - 201301

Mob# 9350008863

=========================================

Dear Mr. Verma,

Thank you for your e-mail.

We regret the inconvenience caused to you. We once again request you to kindly confirm us the name, address and code of the Maruti Authorized service station or dealer workshop where you have contacted regarding this issue. This will help us to resolve your issue at the earliest.

A102

ROHAN MOTORS LTD.

C-8/9 SECTOR - I

NOIDA - 201 301

A102

ROHAN MOTORS LTD.

C-11, SECTOR-1

NOIDA01

UTTAR PRADESH

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at

003

=========================================

From: C Verma

Received: 9/15 1:36 PM

To: ATM Queue

Cc: ROHAN MOTORS LIMITED

Subject: Re: RE: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:0053000012656

Hi Any Time Maruti/Customer Care,

I havae already written my address and telephone no in my below letter and also provided you the dealer name (Rohan Motors Ltd., Sector-1, Noida) dealing with this case. The vehcile is with the dealer since last 10 days and till now the problem is not rectified.

Now it seems the vehicle has a serious manufacturing defect which is irreparable. The vehicle should be replaced immediataely without causing further harassment to me.

Thanking you.

Yours Sincerely

C.S. Varma

D-121, Sector-26, Noida –201301

Mob. 9350008863

=========================================

Dear Mr. Verma,

Thank you for visiting our website.

We regret the inconvenience caused to you. We request you to kindly confirm us the name, address and code of the Maruti Authorized service station or dealer workshop where you have contacted regarding this issue. This will help us to resolve your issue at the earliest.

A102

ROHAN MOTORS LTD.

C-8/9 SECTOR - I

NOIDA - 201 301

A102

ROHAN MOTORS LTD.

C-11, SECTOR-1

NOIDA01

UTTAR PRADESH

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please Visit us at

004

=========================================

From: C Verma

Received: 9/14 5:55 PM

To: ATM Queue

Cc: ROHAN MOTORS LIMITED

Subject: Re: RE: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002. CRM:0053000012656

Hi Any Time Maruti,

I will appreciate if you update me on this matter as we did not hear anything from your side/maruti till now.

Yours Sincerely

C.S. Varma

D-121, Sector-26, Noida –201301

Mob. 9350008863

=========================================

Dear Sir,

Thank you for visiting our website.

We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (9364014646) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- 9910202020 or Toll Free-1800 1800 180)

International Toll Free Numbers:

1866 527 5698 (From USA and Canada)

0800 0852247 (From UK)

Please visit us at http://www.marutisuzuki.com

SE-IB

008

=========================================

From: [email protected]

Received: 9/3 3:52 PM

To: ATM Queue

Cc: [email protected]; ROHAN MOTORS LIMITED

Subject: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO. 250047, ENGINE NO. 1384002.

To,

Dated. 03/09

[email protected]

Maruti Suzuki India Ltd.

Gurgaon (Haryana)

India

SUB: FUNCTIONING PROBLEM IN SWIFT DZIRE – VDI, REGISTRATION NO. UP 16 Z 8570, CHASSIS NO.

250047, ENGINE NO. 1384002.

REF: MY LETTER DTD 10/07 and 19/08 ADDRESSED TO MR. PANKAJ NARULA, EXECUTIVE

OFFICER (SERVICE). (COPIES ENCLOSED FOR READY REFERENCE).

In continuation of my letters under reference, the vehicle stopped again on 27/08 while going to office. This time it stopped continuously for three times and could hardly start.

The vehicle was again taken to Rohan Motors Ltd., Noida the same day. This time they replaced its Pedal Assembly Switch and jumper wire kit. Unfortunately the problem remains unsolved and the vehicle stopped again on 30/8 and 31/08 while going to office.

As stated above, Rohan Motors Ltd, Noida with all their sincere efforts are unable to detect and rectify the problem.

The vehicle has a serious manufacturing defect which seems irreparable.

In view of the fact that an elderly person of my age as already been put to mental harassment for the last five months. The vehicle should be replaced immediately without causing further harassment to me.

Thanking you.

Yours Sincerely

C.S. Varma

D-121, Sector-26, Noida –201301

Mob. 9350008863

Encl.

1. Copy of letter dated 10/0701

2. Copy of letter dated 19/08

Copy to.

1. [email protected]

[email protected]


Company: Maruti Swift Dezire Vdi

Country: India   State: Uttar Pradesh   City: Gautam Buddha Nagar

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google