From
M.S. Rajesh
Consumer No. 38373
No. 487-B,
Sampangi IInd Cross Street
Poompozhil Nagar
S M Nagar (POST)
Chennai-600 062.
To
The Indian Oil Corporation
Chennai
Respected Sir/Madam
SUB: NON-DELIVERY OF DOMESTIC GAS CYLINDER
I am the one of your customer and my consumer No. 38373 pertains to Sri Raghavendra Gas Agencies, # 404, C.T.H. Road, Avadi, Chennai-54.
Sir, this is my comments /complaints against the above agencies. Since, last two years I am facing the problem regarding non-delivery of domestic gas cylinder in time, already I made a complaint against the agencies regarding non-co-operation with the customer to Smt Thilagam, IOC Grievance Officer. That time itself I made a suggestion that, some of the customers, those who are located in an around HVF Estate, Avadi, Chennai-54 may transfer their connection to W.W.A. HVF Estate, because most of the customers were belongs to WWA HVF Estate once upon a time. Due to retirement/construct of their own house the customers are forced to transfer their connection to Sri Raghavendra Gas Agencies, but their service is very poor, non-co-operation and arrogant behavior with the customers. Whenever the customers approach the agencies they never reply in polite manner and they do not know that, “we are their bread” (CUSTOMER). Hence, I request your good self, that our need is transfer of gas connection to WWA HVF LPG Agencies located in HVF Estate.
Sir/Madam why I am making this type of comments because we are facing lot of problems by the agencies and if you are not in position to realize these, you are having rights to make a vigilance/confidential inquiry on that, how the customers are harassed by the agencies to get their own allotment of gas by IOC. Even now the most of the agencies are not knowledgeable that, they are trader in between the customers and IOC. Once again we are requesting your goodself to look in to the matter and get ourselves from the obscurity.
In view of above, we approached HUMAN RIGHTS ORGANIZATION, Coordinator Mr A MALLIDOSS, Thiruvallur East District (Mobile No. 9884964967). If you have any clarification on the subject, you can very well approach Mr A Mallidoss, Coordinator. Since, it is not a problem of me and your entire customers of Sri Raghavendra Gas Agencies. We believe that, we may get good result from your end at the earliest please.
SUGGESTION :
If any allegation received against the agencies please take immediate action against the agencies and punished the agencies with penalty then only they will not come forward for any type of illegal activities. It will give a good lesson to the other agencies, nowadays so many unemployed graduates are ready to take agencies. Even in Govt organization are taking action against the employees who are not performed duty in their works spot, that much level we are developed our nation to protect from the culprits.
Each citizen is paying and taking the GAS CONNECTION AND THEY GOT RIGHTS TO QUESTION/ALLEGIATION AGAINST THE AGENCIES.
Any one can judge how the public suffered by the agencies by reading the above contents. So it is our humble request that, suspended the dealership for a period and ordered other agencies of IOC located in an around AVADI AREA to supply domestic gas to the customers or otherwise make a feature advance developments to your customers get domestic gas in time. “It is the duty of each citizen to protect the NATION from the culprits”.
Sir, we are in the latest century and you have got more and more opportunities to serve your CUSTOMERS without their allegation.
“COMPLAINTS WILL MAKE A PATH OF AUGMENTATION”
WITH REGARDS
YOURS CUSTOMER
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