I bought a second hand Hyundai Santro (True Value) from Samara Autozone, Okhla in January with reading 37, 000 Kms. After few months, the car started creating problems. The major problem arose
when it’s Crank Assembly got failed. Then I mailed to the Hyundai Customer Care. To my surprise, I got a reply from Mr. Prashant Chandola of Samara Autozone stating that the car was last reported to them in November with reading of around 59, 000 Kms. I contacted the Mr. Prashant Chandola regarding this. He started making lame excuses that this might be a clerical mistake. I have a detailed report of the Car mentioning the dates and the readings on which the service of Car was done. It clearly shows that this is not a clerical mistake. I talked to Mr. Rajeev Ahuja from Samara Autozone. He agreed to do al the repair that was required in the car.
We sent the Car to samara Autozone. After Examining the Vehicle, Mr. Rajeev contacted me and started making excuses that there will be around Rs 40, 000 - 45, 000 expenses onn the car. He said that he can bear the cost upto Rs 6, 000-7, 000, rest he asked me to pay. I straightaway refused to pay any amount as I was cheated on the first place. I was given me Car that had ran more than 59, 000 Kms by charging me for around 37, 000 Kms.
Then I had a conference call with Mr. Ashwini from Hyundai and Mr. Rajeev of Samara Autozone. In that call, Mr. Ashwini told that the estimate was not correct and expenses for repairing the car would by anything around Rs 22, 000 - Rs 25, 000. but again Mr. Ashwini asked me to pay around Rs 10, 000 of the total expenses.
Why should I pay the money for repairing a Car that was sold to me by cheating? I bought that Car for Rs 2, 60, 000 which was the cost of a 37, 000 Km ran car. Instead I was given a 59, 000 Km ran car by cheating.
i mailed and compaint in hyundai customer care also, but everyone is giving lame excuses. They temper the meter and sell out that car to me. i suggest you no to go to samara for any service or to buy a new or Used car.
0 comments