TO,
ASST GENERAL MANAGER
FIAT INDIA PVT LTD
FROM
SHIBU MATHEW
K.P-11/521/1, MANGALATH
SREE NAGAR, N.C.C ROAD
PEROORKADA, TVM-695005
KERALA
Ph-09249456780
Sir
I am very proud to have a Fiat palio stile SLE which was purchased from kulathungal motors (TVM) on 30-06-09.The extended warranty of the vehicle will be expired on 29-06.The vehicle has been handed over to the kulathungal motors on 11.11.09 for servicing including the replacement of instruments cluster (instrument panel) but to my surprise, the vehicle has been returned to me without replacement of the instrument cluster. On enquiry, I have been advised come with the vehicle for replacement after one week. After one week I have produced the vehicle. But the same has not been replaced for want of stock. After that they are not contacted me. Since then five or six times I have contacted them but no positive reply has been received from them.this is too bad experience to me. Please see that I am using another two four wheelers (Swift DZire & Ritz) also. I am not experiencing any difficulty in services of that vehicles.
Now one month has been elapsed after registering the complaint. I request you to please ensure that the replacement of the instrument cluster is done urgent otherwise I may be forced to take proceed further.
17-12 With regards yours sincerely
Trivandrum Shibu Mathew
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