Complaint
. Disregard for safety
. Delay in Service
. Behavioural problems
1) Disregard for safety
C-09 was written in the cylinder which means that, that particular cylinder is very unsafe for use after 3rd Quarter of 2009. This cylinder was supplied on 21-02. If IOC is refilling the cylinders of this expiry category then it is a serious matter. I do not think any gas dealer will have a facility to refill and circulate this way. When this was brought to the supply boy of the Kisore gas, Prince Anwar Shah Road, Kolkata 700045 his reply was " You see this is A-09 (Date of expiry of the cylinder is First quarter of 2009) I am supplying this also".
2) Delay in Service: It was booked on 2nd February and supplied on 21st February despite repeated reminders
3) Behavioural problems: As usual in India there is a malignant view that anybody in service sector particulary coming in contact with commoners should behave as if service takers are at the mercy of service providers. No decency in behaviour. Neither the employee or the dealer have any decency in their behaviour or attitude. This has to be looked into as nationwide problem and to be sorted out.
Prof. D.V.R.Rajakumar
Vice President - TPSL - Kolkata
. Behavioural problems
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