My experience is at its worst with the recent flight travel with Paramount Airways and Indigo.
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
Data in regard to booking is given below
Make my Trip ID: FLT00009513906
Booking Date - Wed, 03 February 10
Itinerary
Madurai - Chennai (Madras) | Sat, 20 February 10, 17:20 hrs
Paramount Duration: 0hr 55m Sat, 20 February 10, 17:20 hrs Sat, 20 February 10, 18:15 hrs
I7 480
Passenger Names Type Airline PNR E-Ticket Number
Profrajakumar Mr Dvr Adult 0M7HWT 1002076031
Sarmila Ms Dr Adult 0M7HWT 1002076032
Chennai (Madras) - Kolkata (Calcutta) | Sat, 20 February 10, 19:40 hrs
Indigo Duration: 2hr 10m Sat, 20 February 10, 19:40 hrs Sat, 20 February 10, 21:50 hrs
6E 277
Passenger Names Type Airline PNR E-Ticket Number
Profrajakumar Dvr Adult O2BVLG O2BVLG
Sarmila Dr Adult O2BVLG O2BVLG
Payment Details
Madurai - Kolkata | Sat, 20 February 10, 17:20 hrs
Passenger Names Type Base Fare Taxes & Fees Total
Ms Sarmila DR Adult Rs. 4200 Rs. 3322 Rs. 7522
Mr ProfRajakumar DVR Adult Rs. 4200 Rs. 3322 Rs. 7522
Total Fare Rs. 15, 044
Total Amount Charged (rounded) Rs. 15, 044
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&--
Delay in arrival and start of Paramount Airways Flight (Details of Schedule given above)
Chennai to Kolkata Indigo flight missed because of 1 hour 15 minutes delay by Paramount Airways.
At Chennai Airport Paramount Airways flight arrived at 19.15 hrs (instead of scheduled (18.15) and baggage claim took 10 minutes and we reached Indigo counter at 19.25 hours and "counter was closed" and the ground staff of INDIGO repeated only two words " Counter closed"
Paramount Airways also tried to cajole them but failed.
Paramount airways did not help to get either the room or alternate immediate flight. They helped me to get the next day immediate flight by Paramount Airways at Rs. 12, 058/- which I paid in cash
Today I contacted Make my trip staff. Please see what is happening in makemytrip office
1) Phone no. of 1-1800-11-8747 was totally bogus - It is telling me what I should do and it is not working.
2) After fighting for 30 minutes somebody talked with me and he instructed me to talk to Paramount Airways for rectification. He put on the music for such a long time of over 7 minutes and replied in negative what I should and not what he will do. I do not know then what for I should book the ticket through you?
3) When I talked with Kolkata Makemy trip he passed on the problem to somebody and said the complaint has been forwarded and somebody from customer support will talk to me. This is very clear that people are more interested in being problem oriented rather than solution oriented.
4) Longback I wrote to makemytrip regarding non-receipt of eticket. No reply from them.
&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&&
I sent email two times to Paramount Airways in regard to this. I have not received any redressal till date.
I want my money of Rs. 12, 058/- to be returned to me which I paid in cash for the fresh ticket between Chennai and Kolkata by Paramount Airways itself by next day morning which was thrusted on me since Paramount Airways flight of Madurai to Chennai arrived late and I missed the connecting INDIGO flight on 20th February.
(or) as an alternative
the balance money for travel which I missed the INDIGO flight (Which I paid total of Rs. 15, 044 for travel between Madurai and Kolkata; Madurai to Chennai I travelled by Paramount Airways and that money can be deducted (without any unnecessary deductions) from Rs. 15, 044 and balance can be paid. Let Paramount Airways not cheat me with unnecessary deductions and say travel between Madurai and Chennai itself would have cost you Rs. 15, 044/- and no refund would be given. I want the highest of these two for whole night sleeplessness by old couple sitting in the Chennai Airport Lounge. I am not greedy and not interested in other compensation
Prof. D.V.R.Rajakumar
Vice President - TPSL - Projects - Kolkata
1 C, M.K. Towers,
301, Prince Anwar Shah Road
Kolkata - 700045
West Bengal
0 comments