Dear sir,
I went to Amar service station (petrol pump) to fill my tank on 3-2-11 at 12.12 pm and asked them to fill the tank fully. While they were filling my tank, the person who collects the money diverted my attention as a result of which I lost track of the reading. Before I turned to hear what he was saying, the reading was 20 litres but when I turned back, within seconds, it was 37 litres. Before I realised, they quickly closed the transaction. The bill came to Rs.2, 432. When I started the car, the needle which indicates the status of petrol in the car was showing just little more than half tank full. The moment I became suspiscious, the person who distracted me began apologising. Then, since I had a doubt, I wanted to speak to the manager of the pump but none of the higher officials were present at the pump. The same people asked me to join the line again so they could show me that the tank was full. However, it was not. So he filled 6.7 litres more into my car. It was still not showing full tank.
I have few questions -
1.How can a reading change from 20 to 37 litres within 10-15 seconds?
2. How can a car with 40 litres capacity entertain 37 6.7 litres of petrol, (after having some already present)?
3.How can the manager not be present at the site?
4.How can the servicemen close the transaction without the customer's consent?
I have paid for the transaction through credit card and my bill details are as follows :
Amar Service Station, Marathahalli, date - 3-2-11, Bill number- 19984 for Rs 2432 and 19986 for Rs 442.
I am extemely dissapointed with this kind of service which resulted in a loss of many litres for me. I felt unsafe and hence left the place immediately after paying the bill.
Sir, if you can address this issue at the earliest, it will ensure that such incidents will not be repeated again and people like me will not be cheated.
Thank You.
Kanika Gupta.
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