Indian Railway
Refusal to refund money against TDR by refering false information

This is a case of how indian railway has cheated money by giving false/manupulated reference of document.

I've filed a TDR on 14th of january for a ticket of pnr no. 2214783123 (journey date 12-01 from Gaya to Howrah) against the claim that the train was late for more than three hours and passenger not travelled. On 3rd May i received an email (attached below) from TDR team of railway stating that my TDR is stating that my claim has been repudiated because as per there record (ref. no.3351-ER/7) passenger has travelled on said ticket.

I've not traveled on above mentioned ticket (i.e pnr 2214783123). As i had to attend a very urgent appointment in Kolkata on 13-01 morning. Because of heavy fog trains were running late so, i tracked my train status and found that train delayed for 9 hours from its originating station. So, i rescheduled my travel and booked a ticket with another train (no.12308) pnr no. 2415918547 (journey date 11-01 from Gaya to Howrah, around 12 hrs before from the previous booked ticket train) and i traveled on this train to Howrah. I reached howrah on 12-01 morning and stayed in a guest house (if required proof can be given).

Please note that i've sent a mail stating my point and details of my travel but till now no reply has come from concerned authority. I tried to contact them on phone no. provided but nobody is picking up the phone.

Please look into matter and do the needful.

Incase any document required from my end. I would be happy to provide the same.

Below is the Email Received from TDR Team:-

REGRET Dear Customer,

With Reference to your PNR No:2214783123, we regret to inform you that

refund is not admissible as informed by Railways through their letter no: F/IRCTC/ETKT/10/2/25.04.11/ER and the reason being : 3351-ER/7 As per records Passenger (s) travelled on the ticket. The case is repudiated. In case you require any further assistance, please mail us at tdrprocess@irctc.co.in or call us on 011-23345900

With

regards,

TDR TEAM

Company: Indian Railway
Country: India
State: Bihar
City: Gaya

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