Sir/Madam,
On 17 April at 5.15pm I reached to Howrah Station to board Howrah - Bardwan (via Cord) Local Train. Every time when I travel by train I do purchase the ticket from the platform. On that day I reached Howrah station via Hoghly River Ferry service. That was my first time to ferry. So I was not aware of the way to reach the Howrah Station Platform. I followed directions mentioned in the subway from the ferry ghat and reached to the platform through the gate where it was mentioned that the entrance was for platform # 1-7, as I remembered. In the way to platform I was searching for ticket counter but I didn't find a single one. After entering the platform when I was searching for the ticket counter, one lady TT asked for the ticket. I informed that I was searching for the ticket counter. But she was not convinced and said to show platform ticket as I was inside the platform. I repeatedly told her to understand my situation but she wasn't in mood to understand that. After sometime one more lady joined in the conversation. Both behaved very roughly. They were saying that the platform is a prohibited area and before entering the platform I should have buy the ticket. But I informed that my intention was to but that only and I am searching for the ticket counter. Also I have mentioned that there was no warning message in front of the gate, like "This is a prohibited area. Please have ticket before entering the platform". They have taken the fine. The penalty receipt number is 272476. The amount is Rs 259/-. Though I had not done any mistake intentionally, I was penalized. So I want this amount should be refunded. I met to the station manager. But he didn't take any action and suggested me to lodge a complaint. I lodged a complaint. But I was in hurry so I didn't able write the complaint thoroughly. That's why I am here to provide the details. Please take the necessary action. At last my question is what is the role of a TT? Is it only to collect fine forcefully and harass passengers?
Thanks
Soumen Nandi
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