Dear Sir,
I am a Government Servant and working in a security organisation under Ministry of HOme Affairs. I was travelling to Cuttack, Orissa lin the month of October. From Cuttack I purchased a reservation ticket from the counter on 11.10.2010 for Rourkela in 8477 Utkal Express to be travelled on 14.10.2010 bearing PNR No.6347932254, Ticket No.06066043 and allotted Berth No.17 in S6. The train reached very late at Cuttack station around 01.00 am of 15.10.2010 and no Ticket conductor was checked my reservation ticket on departure of the train from Cuttack. On 15.10.2010 moringing Mr. Maurya, the TTE of 8477 Utkal Express advised me to get down at Jharsuguda Jn Station as the 8477 will not go to Rourkela. When I asked to intimate the reason he straight away denied to comment and told that the train is not running Rourkela route since last six months but the railway authority is still issuing ticket upto Rourkela and Tata also. When I requested to refund my money he denied and told me to report at Station Manager, Jharsuguda stn. The train reached at Jharsuguda station at 11.45 hrs on 15.10.2010 after taking almost 11 hours from Cuttack where as it should have been taken only 6-7 hours to reach at Jharsuguda by following the new route. I called on with the Station Manager and intimate the matter but the Station Manager straight away denied to refund my money and also denied to make any alternate reservation for me in any train running to Rourkela. And also he told that the matter has already been communicated to railway authority since long but I do not understand why the railway authority is still issuing reservation ticket to Rourkela. Subsequently, I register a complain bearing No.052610 dated 15.10.2010 at the register of Station Manager, Jharsuguda and requested him to give his comment in writing so as to make me convenient for filing a case in the consumer forum. Sir, if the railway authority will not issue the ticket to Rourkela how can a passenger will travel in the above train.
Sir, I cannot express here the difficulties faced due to harrassment made by Railway authority on 15.10.2010. I was compelled to take private bus at 2.30 p.m as there are no regular bus services are available. When I got the bus it was quite difficult to enter in the bus due to severe rush by which I was to keep my luggage behind the bus and due to which the screen of my laptop got damaged which caused Rs.8000/- and reached at Rourkela in the evening wihtout having any food. More important, I could not complete my important work at Rourkela.
Sir, I earnestly request you to kindly help me out and take necessary steps to give a suitable compensation. I have all original documents i.e. ticket, complain no. etc.etc. and will produce in the hon'ble court when required.
thanking you Sir.
Yours faithfully
S.N. Adhikari
09933717654
0 comments