Sub :- Regarding Unfair Trade Practices & worst services & infrastructure
available at DD MOTORS Wazirpur workshop in connivance with
MARUTI SUZUKI INDIA LTD.
Dear Sir,
I am Bhavuk Sahni R/ O 1 – R. K Road civil lines Delhi -54
is using Maruti 800 car (Std), Vehicle registration No DL9CB -9542
I purchased this vehicle from DD Motors & from the
day one I am getting it serviced from DD Motors in Delhi my experience with
said Dealer is that every time after getting the vehicle serviced I have to take
it for running repairs and they never complete the job in one go I remember in March I got the Bonnet changed for the same vehicle and within a week while driving
on Flyover the Bonnet opened itself as the clamp was not fixed properly then I took the same to DD Motors they again changed the Bonnet & charged me for the same.
The unfortunate part of the story doesn’t end here on 5th of May I gave my vehicle
for servicing & I took the delivery on 6 May I was told that they will rectify all the flaws but as the pollution machine is not working so I have to get it done outside at some petrol pump & they will clean the spark plugs, injectors, they will Decarbonise the engine & also they will flush the engine for all the jobs they have charged me in the bill & the total bill paid was Rs. 9176 /- then after that on 7 May I went to three different petrol pump to get the pollution check & I was told by all the three petrol pump attendants that the pollution is more & they cannot issue a ok certificate when I contacted DD Motors I was told that these petrol pump people never change the filter of their machines & that’s why the pollution machine is showing more pollution & now our machine is fine so we will give you the certificate in between I was travelling & unfortunately on 29 sept 09 when I took the vehicle to DD Motors for pollution check in running repair they told that in case if they open job card I will be charged so without that we will do the job they tried but again they failed to give the certificate as their key Board & printer was not working this time & I was kept waiting for close to two hours under the sun & at last I was told that whenever next time I bring my vehicle for service I must get the converter changed which will cost me Rs. 12000 that too without checking the converter which is linked to silencer and while checking the vehicle they left open the nuts & Bolts on the top of engine while checking the throttle the only Business of DD Motors is to make fool of the customers, scratch their pockets & to cheat the innocent customers this incident is highly shameful for Maruti Suzuki India Ltd & DD Motors wazirpur Delhi as this is the exact position of 3 S Dealership which is ISO Certified & the same is for Maruti Suzuki India Ltd the only & only thing which works in DD Motors is their high Billing system for the customers the moment in the morning you take the vehicle inside before even opening a job card they will ask you is wether you will pay by credit card or cash that is the only concern DD Motors has for the customers.
So Good Bye to Maruti Suzuki India Ltd & DD Motors in my life I will never buy a Maruti product also will never go to DD Motors till the time I possess the existing vehicle.
Thanks & Regards,
Bhavuk sahni
1 – R. K Road
Civil lines Delhi-54
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