Respected Didi,
I had booked a ticket in Hirakund Express having PNR No :6452369491 for my family to board train from Sambalpur (SBP) to Amritsar (ASR). At the time of booking we were assured by the booking clerk that this waiting number is not a problem at all and will definitely get confirmed..Our W/L no on the day of travel (14/5) were at No.15, 16, 17, 18 . Since it was more then two month the numeric is unchanged.
Indian railways has already collected the reservation charges from us at the time of booking. I fail to understand why in the first place tickets with W/L are issued?? When you know you are not capable of providing seats to them. This is nothing but cheating with customers. You collect money in full from us and when it comes to refund it takes several months to years and that too with so many unwanted querries. I want to ask this question to railway administration that how come those agents standing in the que get a confirm ticket from the window for a train which is about to departure and the customers who had booked more than 2 month ago still could not manage to be in RAC?? What about indian railway's claim if the ticket not confirmed railway will accomodate in higher class compartmentss??? This is all nothing but a planned trick by corrupted railway staff who is just making money out of customer's pockets. This is a known fact to everyone that the counter staff at each reservation center is accepting money for issuing confirm tickets from quota to passengers who pay bribe. Those who believe in the system and wait for their confirmation are always left behind to suffer.
May I seek a departmental enquiry in all such matters and expect a better management and restoration of faith in Indian railways?? Is there anybody honest enough to look in to this kind of situations?
Yours sincerely
Niranjan Panigrahi
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