INDIAN RAILWAY (SOUTH EASTERN RAILWAY)
NON-REFUND IN RESPECT OF TDR FILED ON 22/05

Dear Sir,

Given below are the correspondences, made with IRCTC as of date. Though the minimum period of 90 have lapsed, I have not get back my refund amount of Rs.2920/-. In my case there is no fault on my behalf. Since the train has got delayed by more than 10 hours, I have to cancell my ticket. A lower middle class persons like me may not be in a position to wait for such a long duration to get back the refund.

Please take up this matter with the concerned division concerned and do the needful.

Thanking you.

Yours faithfully,

S. Rajan

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To

care@irctc.co.in

As required, I am furnishing hereunder the details :

PNR No.4117418735

Transaction ID 0209577004

Class - 2A

Date of Journey - 22/05

Train No.3352

From station - Coimbatore JN (CBE)

To station - Trivellore (TRL)

Booked on - 5/5

Reference - ekt2010052301269577

TDR Zone - SER

TDR Filing date - 23/05

Forwarded to Railway on - 05/06

Hope it is enough for your goodself to proceed further.

Please do the needful.

Thanking you,

Yours faithfully,

P Ramesh (Rajan)

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& On Thu, 19/8/10, care@irctc.co.in wrote:

From: care@irctc.co.in

Subject: Re: TDR Reference No.ekt2010052301269577

To: "SRINIVASAN RAJAN"

Date: Thursday, 19 August, 8:34 AM

Dear Customer,

Please send us your pnr no to assist you better.

Thanks & Regards,

Anupama Massey

care@irctc.co.in

www.irctc.co.in

011-39340000&-- Message from rajans_1968@yahoo.co.in &&&

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Date: Tue, 17 Aug 13:28:50 0530 (IST)

From: SRINIVASAN RAJAN

Subject: TDR Reference No.ekt2010052301269577

To: care@irctc.co.in

> Dear Sir,

>

> I am writing further to my letter dated 12/08 requesting your

> goodself to settle my claim amount of Rs.2930/- (against which TDR

> filed on 23/05), paid through my Credit Card

> No.4196074947431145 (Payment gateway ICICI) towards purchase of

> ticket from Coimbatore to Chennai (Train No.3352) of dated 22/05.

>

> I once again reiterate, I have filed the TDR beacuse the train has

> got delay by more than 3 hours and there is no fault on my behalf.

>

> Under these circumstances, If you are not goin to settle my claim

> amount before this week end, I will take up this issue with the

> Ministry concerned / Consumer forum.

>

> Please expedite.

>

> Thanking you,

>

> Yours faithfully,

> P. Ramesh Alias Rajan

> The Hindu

> Mobile No.09841359996

>

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>

> & On Thu, 12/8/10, SRINIVASAN RAJAN wrote:

>

>

> From: SRINIVASAN RAJAN

> Subject: TDR Reference No.ekt2010052301269577

> To: care@irctc.co.in

> Date: Thursday, 12 August, 4:30 PM

> Dear Sir,

>

> Thanks for your email.

>

> You have stated that the refund will be processed as per the rules.

>

> I wish to submit that in my cause there is no fault on my behalf.

> Due to train got delayed by more than 3 hours (in my case more than 8

> hours), I have no other alternative expect to file TDR.

>

> The Rules may be relaxed for these type of special cases.

>

> If you want me to represent my case to your higher Officials, I shall

> send a mail to them also. Please provide me with the email id of

> your superior Officer.

>

> Please don't give undue hardship to a genuine customer like me.

>

> Please advise me suitably in this regard. My mobile no.being 9841359996.

>

> Your early action in this regard will be very much appreciated

> Thanks.

>

> Yours faithfully,

> Ramesh (Rajan)

Company: INDIAN RAILWAY (SOUTH EASTERN RAILWAY)
Country: India
State: Tamil Nadu
City: Chennai

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