Dear Sir,
Given below are the correspondences, made with IRCTC as of date. Though the minimum period of 90 have lapsed, I have not get back my refund amount of Rs.2920/-. In my case there is no fault on my behalf. Since the train has got delayed by more than 10 hours, I have to cancell my ticket. A lower middle class persons like me may not be in a position to wait for such a long duration to get back the refund.
Please take up this matter with the concerned division concerned and do the needful.
Thanking you.
Yours faithfully,
S. Rajan
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To
[email protected]
As required, I am furnishing hereunder the details :
PNR No.4117418735
Transaction ID 0209577004
Class - 2A
Date of Journey - 22/05
Train No.3352
From station - Coimbatore JN (CBE)
To station - Trivellore (TRL)
Booked on - 5/5
Reference - ekt2010052301269577
TDR Zone - SER
TDR Filing date - 23/05
Forwarded to Railway on - 05/06
Hope it is enough for your goodself to proceed further.
Please do the needful.
Thanking you,
Yours faithfully,
P Ramesh (Rajan)
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& On Thu, 19/8/10, [email protected] wrote:
From: [email protected]
Subject: Re: TDR Reference No.ekt2010052301269577
To: "SRINIVASAN RAJAN"
Date: Thursday, 19 August, 8:34 AM
Dear Customer,
Please send us your pnr no to assist you better.
Thanks & Regards,
Anupama Massey
[email protected]
www.irctc.co.in
011-39340000&-- Message from [email protected] &&&
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Date: Tue, 17 Aug 13:28:50 0530 (IST)
From: SRINIVASAN RAJAN
Subject: TDR Reference No.ekt2010052301269577
To: [email protected]
> Dear Sir,
>
> I am writing further to my letter dated 12/08 requesting your
> goodself to settle my claim amount of Rs.2930/- (against which TDR
> filed on 23/05), paid through my Credit Card
> No.4196074947431145 (Payment gateway ICICI) towards purchase of
> ticket from Coimbatore to Chennai (Train No.3352) of dated 22/05.
>
> I once again reiterate, I have filed the TDR beacuse the train has
> got delay by more than 3 hours and there is no fault on my behalf.
>
> Under these circumstances, If you are not goin to settle my claim
> amount before this week end, I will take up this issue with the
> Ministry concerned / Consumer forum.
>
> Please expedite.
>
> Thanking you,
>
> Yours faithfully,
> P. Ramesh Alias Rajan
> The Hindu
> Mobile No.09841359996
>
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>
> & On Thu, 12/8/10, SRINIVASAN RAJAN wrote:
>
>
> From: SRINIVASAN RAJAN
> Subject: TDR Reference No.ekt2010052301269577
> To: [email protected]
> Date: Thursday, 12 August, 4:30 PM
> Dear Sir,
>
> Thanks for your email.
>
> You have stated that the refund will be processed as per the rules.
>
> I wish to submit that in my cause there is no fault on my behalf.
> Due to train got delayed by more than 3 hours (in my case more than 8
> hours), I have no other alternative expect to file TDR.
>
> The Rules may be relaxed for these type of special cases.
>
> If you want me to represent my case to your higher Officials, I shall
> send a mail to them also. Please provide me with the email id of
> your superior Officer.
>
> Please don't give undue hardship to a genuine customer like me.
>
> Please advise me suitably in this regard. My mobile no.being 9841359996.
>
> Your early action in this regard will be very much appreciated
> Thanks.
>
> Yours faithfully,
> Ramesh (Rajan)
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