We had a booking from Bangalore to Kolkata on 9th September at 11:55 hours with PNR number S7W1BA and a connecting flight from Kolkata to Guwahati same day at 16:30 hours with PNR number M7KHLC. My father had died that day in the morning so we had to reach Guwahati by evening.
We reached the Bangalore airport at 11:30 hours and Customer Service Manager Mr. Manish told us we can't board the flight from Bangalore as we were 15 minutes late and flight will depart at 11:55. We asked them to show mercy on us as it is an emergency. He just told us to go to hell. When we asked if we could cancel the ticket, he said No. We asked him to cancel the ticket from Kolkata to Guwahati which was scheduled at 16:30, he said he wouldn't do that also. We pleaded with him as it was an emergency. We then approached Indigo Counter where also we were told to go to hell.
We were going from one counter to another for flight tickets to Kolkata so as to catch the flight from Kolkata to Guwahati atleast, but no Indigo employee came to help us.
It was sheer callousness and utmost unsensitiveness on Indigo's part that resulted into delay in our journey by ONE day and we had to wait at the airport for the whole day in agony and frustration so much so that we hated all employees of Indigo. This type of non-customer oriented behaviour is not acceptable and there should be some action against this inhuman service.
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