HI,
I travelleved on Indigo airlines on 24th Oct with PNR NO;R6HWDB.I was travelling with my spouse Chandrani Roy. The baggage allowance was allowed as 20kg per passenger but I was forced to pay for 11kgs extra. I was late for the check in so I made the payemnt to avoid missing the flight or else I would have missed my business meet. When I reached Bangalore I weighed my baggage which were 36kg450 gms in total. It was really surprising and a horrible experience as how the airlines earn their revenue. I tried calling the call center and confirmed that airport staff said the charges are valid and cannot reverse which was as expected from low cost airlines.
I would request to investigate on a CC TV footage as the number of baggages I handed in and to check the weight of the same if recorded at all, and after detrmining the same to get the reversal of the charge of Rs1100.
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