INDIGO AIRLINES
Did not get refund of money

Hi my Booking reference number is: EIVDBN, I paid Rs.6820 for this ticket, and later on I cancelled my round trip ticket from Bangalore to Kolkata. I was supposed to get Rs.5320 as refund from the airlines, but did not get any. Then I called up the customer care to know the status, they said Ill have to use the credited amount, and Ill not get the refund amount into my account. But when I logged into my indigo account, I did not see any amount credited to my account as balance. Everything seems like a bluff.

Can anybody suggest that how can I get my money back.

Regards

Soumali