INDIGO AIRLINES
Non-accomodation "free" in their other flights due to their delay

Dear sirs,

I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for

my wife, Sarada Chari on travel date 26.5.10.I was issued an e-ticket

Vadodara-Mumbai, 6E210, 26.5.10, PNR No G3ZPCE &

Mumbai-Hyderabad, 6E258, 26.5.10, PNR No M35CAC.It was a single e-ticket with

referred PNR nos. On travel date I was informed by Indigo that the flight

scheduled from vadodara is delayed with revised departure time as 13.50 hrs

instead of 12.0 hrs. This revision made it clear that it was impossible for

my wife to catch connected flight from Mumbai for Hyderabad. On talking to

Indigo on toll free number, I was told that they can not help for

accomodating the passenger in some other flight and the ticket shall carry

cancellation charges of Rs 750/= per trip. Indigo viewed the ticket as two

different tickets as there were two PNR nos. I had not noticed this, since I

was assured of my comfort while booking thro'makemytrip. It was thoroughly an

inconvenient experience especially for a lady travelling alone. Due to

urgency of travel I was left with no choice but to cancel the Mumbai-Hyd

sector with applicable cancellation fee of Rs 750/= and had to book her

again with fresh ticket on 27.5.10, by 6E258, Mum-Hyd, PNR M35CAC paying

additional differential fare amount of Rs 3948/=It was an

unpleasant/inconvenient experience for my wife who had to compulsarily stay

over one night at Mumbai to effect the important travel.

The very purpose of planning a travel and booking much in advance thro a low

cost carrier was totally beaten down, finally making the travel, a high cost

one. Kindly look into the matter and explain me as to why a passenger should

undergo this trauma and why should a cancellation fee charged and additional

differential fare charged when the connected flight of other sector is of the same airline? What difference does it make whether one PNR or two PNRs when the carrrier airline is same? Where is the passenger's fault if the flight is delayed and connected flight is missed? In all I had to shelve additional amount of Rs

4698/=for no fault of mine (3948/= 750/=). Why I am not entitled for refund of

this amount?

This was the first time i booked thro' makemytrip thro' net and above was my

experience. I have to think twice before booking in future with YOUR

combination!

Thanks and regards

R R Chari

husband of passenger Mrs Sarada Chari

Vadodara

mail id: [email protected]