Hi,
I booked a domestic flight ticket (PNR-DZXBAD, Ticket Number-5893735620867) in JetAirways through goibibo.com using my own HDFC credit card (4346781005502281) from Kolkata to Bangalore.
During booking, it did not display anywhere that later I have to show my credit card during check in.
But after booking, I found on the e-ticket it was written that I need to carry my credit card or photocopy of credit card. Otherwise I won't be allowed to check in.
I immediately called JetAirways held Desk (1800 22 55 22) and got confirmed the same thing. I told the lady everything in detail. But she told that it was mandatory to show the credit card during check in.
As I did not have credit card with me (I left it in my Bangalore Home). I had no option than cancellation and put a request for cancellation.
And again I had to book another ticket without using credit card in the same flight.
I again called JetAirways Kolkata customer care and that time I was told it was not mandatory to show credit card if booking is done through some travel agent website.
But, I already paid Jetairway Rs 750 and ibibo Rs 300 as cancellation charge unnecessarily (Total Rs 1050), due to improper, wrong information from your help desk.(When I called first time JetAirways India toll free number).
Canceled PNR- DZXBAD
I want to file a complaint for that.
Please, do the needful accordingly.
Best regards,
Diptiman Roy
Anasuya Apartment
3rd Floor
10 R G Avenue
Kolkata-700028
Ph-033-25491692
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