This is in reference to my travel on your airline vide flight number 6E194 on 13.01.2011 from chennai to mumbai. The departure time of the flight was 05.45 hrs and arrival there was at 07.15 hrs.
Keeping your rapport of being on time and a cushion of uncertainity also in mind despite it being a early morning flight i assumed that it may reach max by 07.35 hrs that is 00.20 hrs late that is 25% of travelling time.
I booked train ticket for mumbai to ratlam From borivalli station od departure time 08.35 hrs by swaraj express train no.12471 my ticket no.52942111 by 2AC for Rs.1004/- on 13.01.2011.
To my dismay Your flight started late and reached there late by 07.55 hrs that is 00.40 hrs late that is late by 50% of travelling time because of which i had to rush to the station but to my dismay missed the train, i had to cancel the ticket, lost Rs.502/- in the process and i also had to cancel my train ticket from ratlam to bhilwara which was there on 13.01.2011 at 22.50 hrs.lost money in that too. I messed my commitment of attending a social function more importantly too.
So, i had to rush back to airport, met ur executive at the counter who just waded me off without any empathy saying i cant do anything.
Then i had to book a ticket to udaipur vide jet airways flight no.9W2541 Pnr no: HICQXL for Rs.4282/-.
I reached udaipur at 19.00 hrs in the evening. Had to take a taxi from udaipur to bhilwara and shell out Rs.3000/- for this.
To top it all when i was travelling in your flight from chennai to mumbai, i asked for a feed back form as i was furious for the delay of the flight. The air hostess shamelessly smiled and said -sir, im sorry we dont have the feed back form, shall i give you a white paper, you fill it i will pass your grievance to the CEO of the company.
It was disgusting to even listen to such crap from an airline which boasts of being on time, giving good service claiming 'N' number awards for themselves...
The whole point is i had decided to take ur flight for punctuality and service. It failed for both badly. Two, I had to spend close to Rs 12, 000/-for reaching the destination with so much of inconvenience, agony and missing the event i was scheduled to attend.
Most importantly i was supposed to meet my wife and kids after close to four weeks at ratlam. Missed that too. Hope you can understand this feeling.
I dont know what to ask or claim or go legal.
But this is the real life incident of a helpless traveller of your airline.
Waiting for your reply personally
Regards,
DILIP.
To: "IndiGo Customer Relations" Dear Ms. Nitu,
Namashkar. I appreciate your response on the whole issue, but i dont agree with it.
Coz when i checked in and took boarding pass i was told it is on time, this im telling is around forty five minutes before the departure time and secondly, your flight was at early hours of the morning when i have seen certain airlines starting before time due to non traffic congestion.
So, i would not buy this point on the face of it.if it would have started on time and got late in mumbai, it is understandable ..but one which started late and kept getting late...
So, please look into it and reply as i dont think i will accept for taking customers granted as there was no apology for getting late from anyone on the flight or at the airport... and to top it all you were playing the recorded messages of being on time and recieving awards... which is like a thief speaking about honesty. Please ask your people to be aware of this.
I hope your senior management will agree and ponder upon this.
As according to me im eligible for all the damages both monetary and mental for the agony and trauma i went through in the whole time on that day for being associated for travelling on that flight.
Regards,
DILIP.
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