On 26 nov, my boarding wz from kolkata to ahmedabad by indigo.by mistake i carried a 500ml of baby oil (sealed new pack) in my cabin baggage. security didn't allow me 2 carry it & i didn't have sufficient time 2 send it in check-in baggage. the next day itself one of my relatives had his flight from kolkata, so i enquired if he could collect the product. they (security) took my boarding pass & entered the information and told that he could collect it any time by reporting it to AIRPORT MANAGER. when i landed to my destination, i made a call 2 indigo and narrated the whole story, they too gave me the same assurance what i got from kolkata airport.
the next day when my relative enquired about the thing, the answer wz "we don't keep such records".
if this is the matter, what is duty of the airport? there should b some alternative if such thing happens. if not why the assurance given?? i enquired about the product the next itself not so many days later.
there were so much of harassment's in the airport. they didn't allow me for 42kg.(we were 2 passengers) and asked me 2 make some other baggage as cabin baggage 2 adjust the weight. this wz the reason that the bag that i interchanged with my cabin had that oil &i didn't notice.
there were lot of injustice happening in front of my eyes 43.5kg. they allowed for another person. in security also it wz very liberal.i didn't have enough time to talk about this after all these tensions.
i wished 2 talk directly 4 this but u have kept no number provision (may b so that u can escape if the complaint is not soooo interesting).
when ever i think of this incident, i feel very bad. i would like 2 know what happened 2 my product and if u don't keep such records, why my boarding pass wz taken???
g. sanyal
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