Hi Sir,
I have booked 2 tickets for my parents from Dubai to Mumbai And then Mumbai to Indore for 24th April from Indigo. And I also have updated the Personal Assistance remarks to my parent’s tickets. As my mother have Spine surgery and she can’t stand more then half hour continuously. After updation my father was rushing here and there and mumbai airport Indigo staff has not taken any initiatives to help my parents. They were having connecting flight from Dubai to Mumbai and then 12 hours period was there in mumbai and then next flight was after 12 hours form mumbai to Indore.
My father and mother have been told to sit on chairs for 12 hours available at domestic airport and since 1 o’clock (night) to next day 25th April 1 o’clock they were sitting at domestic airport. After giving prior information to the Indigo staff they have not asked them to stay at international airport as the facilities and sitting arrangements was better there for my mother. They just took them to domestic airport and no assistant was present for helping them. My mother got savior back ache due to that. Also your Airport executive charged extra luggage charges from them for mumbai to indore flight. Where as per IATA guidelines all the international passengers - same luggage policy is allowed when they are travelling from Dubai to Indoe (MP).
Also when your customer care executive hardeep (Yesterday 24 april at 10 o'clock on recorded line) told me that 30kg baggage is allowed from dubai to indore then why they have charged extra amount from mumbai to indore on luggage?
I will surely complaint about the irresponsible behavior of Indigo call center and staff to every higher level of Indigo as well as IATA govt authorities.
PNR number - PD7HAL, WDPYLE
Regards
Reeta Rathore
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