I was suppose to board Indigo Hyderabad-Delhi flight at 6.10am on 14th July. I reached the airport and Indigo counter at 5.23am. After serving my previous customer and talking to me for 2 minutes, my customer service representative said that I am 4 minutes late and the gates are closed. The alternative is that I have to pay the fare difference INR 4500 plus INR1900 of allocation charges for allocating a seat in the next flight which is at 10.45am. I ended up paying INR2000 for the flight at 3.45pm the same day to save the extra INR4500. I have travelled on indigo earlier and boarded flight just 25minutes before. I spoke with the indigo manager who is present there and he don't even care, says it’s your problem we have this new 45 minutes reporting policy. It makes since if I was 10 or 15 minutes late, but I was there on time and refusing to board with 4 minutes late reason is not acceptable, especially the INR1900 of allocation charges. It is just ripping off customer pockets. Not going to opt indigo anymore and will insist all my friends and colleagues to do so...
Venkat.
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