I am suffering for this problem fourth time now. I have traveled from bangalore to ahmedabad and same journy in return as well. the first journy was on date 18th June and return was on 5th July.
all the time i travel i carry my luggage and it have my valuable items inside so i always take care to mark them to fragile and also explain indigo guys to take care of the luggage as i have faced problem of damage of my luggage in past.
they ensures me not to make same mistake again and mark sticker of fragile on my checking luggage, but continuously 4 times they damage my luggage and when i ask for the complain and reason for not repeating it. they have only one answer that is "SORRY". and all time they have offered me 50 to 100 Rs. which is not the acceptable answer or amount. as i have to carry the damaged luggage to my home by my self managging it damaged.
I am fed up this time and finally i have wasted my hour to argue with Indigo employee and launch a complain and they have told me that person will come to my place and take my damaged baggage and make it repaired, but since it is 2 days no one came nither any call received.
please help me do something and i know that i am not the only person facing this issue.
my complain number is 20100705/BLR/D/170
Booking confirmation was P3TGEB
Name: Rajiv Mandalia
Email: [email protected]
Phone number: 09620467780
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