Hi
My Grandmother Mrs Kiran Devi Surana travelled from Hyd to Kolkata on the 21st May from Flight no 6E351 and PNR no is HFJJBB.I called the toll free no 1800 080 3838 and spoke to the officer and confirmed a Special Assistance for my grandmother on Senior Citizen Basis for Hyd on departure and Kolkata on arrival, as per your website.
However at the Hyderabad Airport the Potter (from Indigo) left my grandmother unattended without telling her many times. Then on Arrival at the Kolkata Airport she did not get any wheel chair assistance. She had to climb down from the Flight and then in the Bus and then get her own Luggage. The airhostesses on Board also did not bother about the same. However a passenger helped her out.
This is highly not taken from Indigo who have service as one of their important categories. You need to take care of Old people and respect there sentiments. " What she required was a Wheel Chair... not asking the airlines for Money"
or please change your motto from courteous and hassle free to UNCOURTEOUS AND FULL OF HASSLES
I hope indigo is not taking advantage of the thing that they are at the moment one of the Sole operators since Kingfisher and Indian Airlines have closed their services.
This query needs to be addressed as she was travelling alone for the first time and this is what was offered by Indigo Airlines both ways. I guess you need to give training to your ground staff specially potters and tighten their screws up.
Khushboo Bengani
Grandaughter of Mrs Kiran Devi Surana
8341886246
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