I am a frequent flier of indigo and i was very disappointed at this time at Mumbai airport on 21st Mumbai - Kolkatta flight at 9:40 am
I was flying with my family (My wife, child (3 years old) and an infant (5 weeks old). I had 77 kgs of weight and no handbags since i can't carry handbags and manage the kids at the same time. The manager at the airport was inhumane and made me wait along with a crying infant for about 40 harrowing minutes saying that I need to pay for 17 kgs. His name is Mr. Lohit. I told him that I am allowed to carry 27X3=81 kgs and if he has any sensitivity about the situation that I have an infant and a child and can't carry handbags and still below the required weight he should let me go in. He was so rude and I have flown to different part of the world and never had such a harrowing time. I am a public servant and a human rights activist. I have approached my lawyer to file a case against the airline. On mental torture and inhumane treatment of an infant and lactating mother. I would wait for week for your response, reimbursement of stolen money and rectification of injustice done.
Yours sincerely,
Reneesh
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