I had a horrible experience while travelling on the Indigo flight on 08 JUL. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.
Dear Sir/Madam,
My name is Hemant Yadav and I had a booking for 08 Jul from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference number DHQSCB. The onward journey from Mumbai to Bangalore was pleasant and I had no issues with it but on the return flight I had to face many difficulties. As you know the Bangalore airport is situated much outside the main city limits I had taken a cab and had rushed to the airport for departure to Mumbai. I reached the Airport 55 minutes before the scheduled departure time and as I was in a big queue, by the time I came to the check-in counter the remaining time was 40 minutes to departure. The lady on the counter asked me to see the manager who was not present at the very moment.By the time I could see him, 5 more minutes were wasted and the manager said that as per policy I could not board the flight. I was shocked at this and the way he behaved was very very impolite. I am not sure of his name, but I think it was guru something. I was asked to see Naveen, again a customer relations manager to re-schedule my flight. He also said that now so much time has passed and that I cant be allowed to board, I will have to shell out another 5000 rupees to get the next flight scheduled at 09.40 PM. I was in a state of shock as these incidents happened. I am a regular traveller and I am a law abiding citizen. I knew for a fact that at the very first instance they could have considered the situation where in I was just 5 mins late within the policy of 45 mins before flight check-in. Also the way I was asked to run from pillar to post made it worst. After that I was forced to pay INR 4928 and got the next flight. The entire experience of travelling with Indigo had put me in a horrible situation. I would request you to kindly look into the same and if possible offer me the refund of the excess money that I have been charged unneccessarily.
For any further details please feel free to contact me on 91-9892222722 or email me on [email protected]
Regards
Hemant Yadav
The email was sent on the 9th Jul. I am still expecting a reply from their end..
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