Dear Sir
With great disappointment I would like to share an unfortunate incident that happened to me and my family. I booked 4 tickets for my family including myself on 9 Feb (PNR No-2302667408) for travel to Ludhiana on 14 Feb through Train No 2497/SHANE PUNJAB on internet. We boarded train in the morning at 6.40 am from New Delhi Railway Station and reached with ease to Ludhiana. Same day evening we boarded the same train at 5.25 pm from Ludhiana back to New Delhi (PNR No-2302667388). Even after booking reserved tickets we did not get all seats to sit. The train was already crowded with passengers 90% of whom were not having any reserved seat. There were no.of passengers left behind when train moved who were trying to board the running train due to overcrowding. In the mean while a passenger pulled the chain complaining the same leading to delay. It took almost 2hrs to settle the chaos in a journey of 5 hrs. At 7.40pm, TT visited the compartment with no complaint register. The statement passed on complaining all this was "aap aage se ticket sunday ko book mat karwaye kyunki radha swami beas ki sangat s train me rush hota hai aur is train me unreserved passengers ka chalan nahi hota". Moreover the seat no's were written wt ball pen making it impossible for passengers to track their seats.
With no more words to express the disappointment in the service provided by one of the biggest govt undertaking, i hope this would atleast ensure sufficient steps are taken to make only reserved passengers board the train through rigrous checking or fine.
Regards
Parul Bhasin
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