Dear Sir,
Yesterday morning i booked an online ticket from BBS to BSL, on the first attempt after submitting the credit card details it shown a message on screen that " Due to slow connection request can not be processed, please try again", So, after some time again i tried that time my transaction executed successfully. But i got sms for two PNR no., when i inquired about it from cutomer care they told me that i have done the booking twice, I told them that first time it shown an error and transaction could not be completed. But these people are not ready to listen that it happened due to their server problem. Since its a tatkal ticket so they are not refunding the amount which is Rs. 2836/-.
Sir, I just want to know that how two tickets can be booked on a same PAN card No.?? Isn't there any system to check the double entries?? Secondly, there was a technical problem at their end why do a customer bear the loss due to their inefficiency???
I had sent several mails to customer care but they are saying only one thing that I should have checked the booking history. Sir, When so clearly I am getting a message displayed on computer screen that I ll have to try again then what should i do in that case?
Sir, since I am an employee of a company and I was doing this transaction for my boss I cannot take the loss of Rs. 2836 which is caused due to slow server of IRCTC.
PNR Nos are : 6108609240 & 6600904056
You are requested to kindly look into this matter and do the full justice.
Regards,
Ruchika
Email: [email protected]
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