Inconsumercomplaints.com » Cars & Transport » Review / complaint: IRCTC - Callous customer service, false accusation of Fraud, Disabling user-ID without notice by IRCTC | News #343957

IRCTC
Callous customer service, false accusation of Fraud, Disabling user-ID without notice by IRCTC

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(16th August)

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Dear IRCTC,

I did not receive any reply regarding my explanation to your accusation of Fraudulent TDR/your one-sided action of disabling my ID, even after 4 days. I called up IRCTC helpline and they said the ID related issues will not be replied before 1 month.

Such callous disregard for customers/customer service cannot be tolerated in this day and age where many companies are fighting for valuable customers.

I am going to take up this matter in every online forum, Under Right to Information Act and in Consumer Courts:

a) Against IRCTC (for disabling my ID in a one-sided without notice/without calling me up for clarification, for not responding within time)

b) Against Indian Railways (For rejecting my valid TDR claim).

I am an angry customer, and I will channel my anger with the aim of improving customer service.

Warm regards,

Kiran

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(12th August)

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Dear IRCTC,

Please see my response below:

1) Regarding TDR: Actually I should ask the reverse question - Why was my TDR rejected?

I saw my TDR was rejected some 4-5 months ago, I did not have patience/energy to reply & follow up with additional information, for sake of Rs.180. So I left the matter.

Now that you have poked the issue, please listen to me.

I wanted to travel on 24th October night from Chandigarh to Delhi by Kalka mail. In my hurry, I did not see that the departure time of the train is 01:10 am, which means I have to book the ticket on 25th October. I first booked my ticket on 24th October by mistake (PNR: xxxxxxxxxx). Please see ticket attached. The date of booking is: 06 October.

I realized my mistake on 24th October afternoon (Train had already left previous midnight), and immediately booked another ticket for same train on 25th October (PNR: yyyyyyyyyy). Please see 2nd ticket attached. The date of booking is: 24 October. Please verify with Indian Railways, whether passenger travelled on 25th October PNR yyyyyyyyyy).

I had a connecting flight booking on 25th October in the morning at Delhi Airport to Hyderabad. Please see flight ticket attached. Please verify with airlines whether passenger travelled on this flight or not.

I had another connecting train ticket on 25th October from Hyderabad to Bangalore. Please see train ticket attached. Please ask Railways to check whether passenger has travelled on this train or not.

2) The one-sided/arrogant manner in which you have decided I am a fraud user and disabled my ID makes me furious.

Have you bothered to check my ID/ticket booking/TDR history, before deciding I am a fraud user?

My ID is active since 2006.

I booked at least 70-80 tickets so far.

I currently hold 4 (future date) tickets on my ID. The manner in which you blocked my ID, makes it difficult for me to take ticket print out/cancellation.

I filed 4 TDRs earlier, all of which were accepted and money refunded.

Even the TDR in question (PNR: xxxxxxxxxx) is valid - You can see from my tickets that I travelled on the next day.

Either Railways hasn't checked records / TTE made an error / TTE allowed another person to travel and marked my ticket as 'Passenger Travelled'.

Since you decided to block my ID one-sided, will Railways suspend the TTE first, without giving any notice/memo/asking for explanation?

I want to pursue this with Consumer Court.

3) Who do you think loses by disabling the ID?

Is it me? Probably not - I have other means of travel, other means of booking railway tickets (Railway counters/Agents)

Probably IRCTC is going to lose revenue - Have the policy-maker who made this policy thought about it?

Warm regards,

Kiran

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(12th August)

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Dear Customer,

Sub: False TDR Claim

It is noted that the following user-id xxxxxxx PNR No:-xxxxxxxxxx has been filed by

you for TDR through online mechanism. It is informed by the railways to IRCTC that in all these cases

person have travelled and still claims for refund are filed. Please inform the reasons for this fraudulent

activity on your part. You user id has been temporarily deactivated now.

If any further clarification please mail to [email protected].

Regds

IRCTC


Company: IRCTC

Country: India   State: Karnataka   City: Bangalore

Category: Cars & Transport

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