Every year the service and condition of Netravati (train from Lokmanya Tilak Terminus to Trivandrum and back) is getting from bad to worse.
We usually travel by 3 tier AC to and fro Kerala, but for a change I booked for our return trip from Kollam on March 20th on 2 tier AC thinking that the journey will be a premium trip and my family will enjoy it. To my disappointment the Rs. 1600 I paid extra over the 3 tier AC (for three 2 tier tickets) was completely wasted. As there was no difference between 2 tier and 3 tier. The only notable difference was the curtains in between. But on the contrast the bed sheets were torn. The railway pantry boys who are usually bad turned out to be horrible as they were just bumping onto us, back answering when we would say something like "We dont need wada". When we passed over a torn tape-applied currency note received from one pantry boy to another, he wont accept it.
This was not the end. The Air condition was not functioning. We were offered seat no. 17, 18 and 20. I had to tell the Ticket Checker 5 times before he got a AC technician and checked the AC vent and found out that someone had closed the AC vent manually and hence our cabin space was not getting enough cooling.
This was not the end the train was very much unclean. We could find cockroaches every where.
There is nothing called housekeeping to check the cleanliness after a journey is over. We found banana peel left on the bottle holders. Almost felt like puking on seeing it.
I was completely unsatisfied that our return trip after paying more than Rs. 5000 for three passengers was went down the drain.
If the consumer complaints board could help people like me take up the matter with IRCTC I am ready to furnish details of my ticket so that we can help other passengers not to undergo this kind of service.
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