Dear Sir
This is to bring to your notice that i, B.R.Sharma, had given my car (Wagon - R: RJ14CE1209) for servicing in Prem Motors, V.K.I.A., Jaipur. i was rendered no services at all and was presented with a bill of Rs. 5805. To top it all, the behaviour of the staff members was so unethical on their part. I m highly dissatisfied with this kind of treatment. After being associated with your brand for such a long period of time, this kind of behaviour was simply unacceptable for me. The staff members present there had absolutely no sense of handling their clients. And when I tried to make my point clear to them, the kind of reaction I got was simply intolerable. I believed that your company worked towards customer satisfaction and that your main aim was to fulfill your clients' needs and to hear them out. But I dont have words to explain how humiliated your employees made me feel.
Firstly, the service that they gave me didnot meet my requirements and specifications. When i was giving my car for servicing, I had a few issues about my car that i told them to fix. They just didnot take the pains to sort out the problems that I had. On top of that, I was presented a bill of Rs.5805. The icing on the cake was their misbehaviour when I enquired about what I had been charged for.
Secondly, i decided to speak to the higher authorities. So I asked them to connect me to one of their responsible seniors. They just kept me waiting for some 2 hours telling me all the time that they were trying to get to some officials. So thereby i decided to give my complaint in writing.
I am especially upset with the way Mr. Vikas (an executive in Prem Motors) dealt with me. He has absolutely no sense of manners. One one hand you talk of customer satisfaction and how important you relationship with your client is and on the other hand you hire such people who dont know how to treat their clients. I am just wondering on what basis do you hire your executives. They just dont know what they are talking about, no common sense and no manners at all.
I was totally unsatisfied with the service as well as the behaviour of the staff and I am really sorry to inform you that if such misbehaviour continues from your side it wont be long that you start loosing your clients.
Its not only me who has complaints regarding your unapproachable staff members. I just spoke to a few of my associates and they are also equally agitated and upset with your executives. So i just wanted to bring this to your notice so that you can take appropriate steps as soon as possible.
Thank You
Bhola Ram Sharma
919829057651
919829060245
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